Business Support Assistant Apprenticeship

Summary

An Apprenticeship opportunity has arisen to join our 0-19 team in the Isle of Wight on a fixed-term 15-month contract. Our 0-19 team comprises Health Visitors, School Nurses and Health Care Assistants who provide comprehensive support to all our children on the Island from birth to 19 years. We are looking for someone passionate about patients.

Annual wage: £23,615 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: We offer a full-time contract (37.5 hours) within a supportive team environment, and full training will be provided. Work days and pattern TBC at interview
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To send letters & compose routine basic letters within the sphere of responsibility.
Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person.
To ensure that post is collected & distributed by local team agreement.
To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals.
Liaise with others on matters agreed within the sphere of responsibility. On occasions, may have to exchange confidential & sensitive information with team members.

Where you’ll work

Enterprise House

Monks Brook

Newport

PO30 5WB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will carry your training within the workplace whilst attending college via team every fortnight.
At the end of your apprenticeship, you will receive a Customer Service Level 2 qualification.

More training information

You will be allocated time to complete your apprenticeship within the working hours.
You will be allocated an assessor from the college and a workplace mentor.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 9-4 / A*-C)
Maths (grade Grade 9-4 / A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Team working

About this company

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation that brings together expertise from mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent patient care. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trust community and mental health teams, and Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the proper support in the right place and time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and we offer outstanding opportunities for career development, training, and collaborative working.

Company benefits

Employee Benefits: Pension. Financial wellbeing offers. Generous Annual Leave allowance starting at 27 days per annum, plus public holidays.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once qualified, this could lead to a permanent position within Hampshire and Isle of Wight Healthcare NHS Foundation Trust, which could lead to many other areas.

Ask a question

The contact for this apprenticeship is:

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Rosie Winterbottom

rosie.winterbottom@solent.nhs.uk

03001235224

The reference code for this apprenticeship is VAC1000283857.

Apply now

Closes in 14 days (Sunday 10 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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