Receptionist/Administration/Customer Service Apprentice

Summary

This is a fabulous opportunity to work within a busy GP practise. This will involve providing a comprehensive and efficient reception and clerical support to the surgery to enable it to run efficiently and effectively maintaining a high standard of care to the patients. This is a demanding role, involving quick thinking, and confidentiality.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, shifts to be confirmed. The medical practice opens at 8.00am until 6.45pm every day the working hours will be agreed at the interview to be flexible.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meeting the varying demands/situations in respect of the patients
Take part in the range of general receptionist duties as
needed
Flexibly contribute to all the receptionist’s workload as
directed by the manager
Ensure the reception and waiting areas are tidy and safe,
and provide a welcoming appearance to patients and
visitors
Team player with the ability to be flexible in which hours
you work from week-to-week and be willing to work above
the stated hours if needed
Demonstrate self-organisation and flexibility and the ability
to prioritise workload, working to strict deadlines
To communicate with staff and visitors daily, providing
support where required and working to help resolve any
issues
To record and securely store information relating to
confidential matters and enquiries

Where you’ll work

63 CENTRAL AVENUE

BEESTON

NOTTINGHAM

NG9 2QP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
The apprentice will spend 20% of their working hours in off the job activities and training
On the job and off the job training will be delivered in the
workplace

More training information

Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills

Requirements

Essential qualifications

GCSE in:

English (grade D/3 or above)
Maths (grade D/3 or above)
Maths (grade C/4 or above)

Desirable qualifications

GCSE in:

English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Patience

About this company

Abbey Medical Centre is a friendly GP surgery located in Beeston. The Centre aims to improve the health of those living in the surrounding areas and we work closely with many local community services to achieve this. We are committed to excellence in General practice

http://www.abbeymedicalcentre.org (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There may be an opportunity to join the team on a permanent
basis once the apprenticeship has been completed

Ask a question

The contact for this apprenticeship is: