Medical Receptionist Apprenticeship
Lucie Wedgwood Surgery
STOKE ON TRENT, ST6 2AB
Closes in 21 days (Friday 15 November at 11:59pm)
Posted on 23 October 2024
Contents
Summary
The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Exact working hours TBC
30 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Greeting patients: Welcoming patients and visitors in person or over the phone
- Scheduling appointments: Making, cancelling, and rescheduling appointments
- Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
- Managing patient records: Ensuring patient records are accurate and confidential
- Directing patients: Directing patients to the appropriate department or where to go within the facility
- Answering phones: Answering phones and forwarding calls to the appropriate party
- Providing information: Providing information on hospital services and procedures
- Assisting patients: Assisting patients, doctors, and nurses
- Preparing patients: Preparing patients before their appointments
Informing medical staff: Informing medical staff when a patient has arrived or is waiting - Handling correspondence: Handling correspondence and file transfers
Where you’ll work
CHAPEL LANE
STOKE ON TRENT
ST6 2AB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STOKE ON TRENT COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College
- On average, around 20% of your weekly working hours will dedicated to your training and development
More training information
As you will be working in an active GP Practice you will also be exposed to terminology and requirements of working in a medical environment. Including:
- Medical terminology: Learn about body systems, prefixes, and suffixes to communicate with other healthcare providers
- First aid: Learn how to give first aid and paediatric first aid
- Infection control: Understand infection control techniques for healthcare
- Medicines: Strengthen expertise in managing medicines
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Patience
- Able to multi-task
About this company
Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care. We are a Teaching Practice and are part of the HIPC Primary Care Network.
http://www.luciewedgwoodsurgery.nhs.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.
Ask a question
The contact for this apprenticeship is:
STOKE ON TRENT COLLEGE
The reference code for this apprenticeship is VAC1000283850.
Apply now
Closes in 21 days (Friday 15 November at 11:59pm)
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