Business Administration & Customer Service Apprentice

Summary

During this apprenticeship you will gain a Business Administration level 3 qualification along with functional skills in maths/English if required. The Branded Company is a leading UK branded merchandise and custom clothing supplier distribution agency.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

After 12 months, if you are over the age of 19, your wage will rise to the national minimum wage for your age.

Training course

Business administrator (level 3)

Hours

9am-5:30pm Monday to Friday with a 1 hour unpaid lunch break.

37 hours a week

Possible start date

Monday 25 November

Duration

1 year 7 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key tasks:
• Controlling customer accounts.
• Data entry
• Organising of meetings for internal and external members of staff
• Taking minutes during meetings
• Making sure you consistently achieve the goals established by your line managers.
• Establish a rapport with customers to foster lasting business partnerships.
• Coordinating with suppliers and sales support staff to make sure customers receive their orders on time.
• Updating procedure on the system accurately to make sure all communications are documented.
• Responding to inquiries from customers and suppliers.
• Ensuring frequent communication with clients, suppliers, and sale support staff (this includes inbound and outbound calling).
• You will receive training on how to provide original ideas to satisfy the demands of the customer and finally provide them with the ideal product that provides them with a fantastic return on investment.
• General administration duties

Where you’ll work

Unit E3, Leicester Business Centre

111 Ross Walk

Leicester

LE4 5HH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be provided on the job and attending college is not required

More training information

Functional skills in maths/English if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

The Branded Company is a leading UK branded merchandise and custom clothing supplier distribution agency. Offering the #1 Largest promotional product selection online, supporting brands, businesses, governments, and charity organizations to advertise their brand or services through promotional items and custom gifts. Since 2018 we have been helping clients with our sizeable international supplier and printer network to deliver products to support events and increase brand engagement and charity fundraising causes. As experts in express merchandise and branded clothing sourcing. Our experienced account management team work hard to source and deliver products on time and within budget. As a relationship-based business, we have continued to grow as a team and improve even more merchandise product offerings to our vast network of UK clients.

https://www.thebrandedcompany.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the level 3 business administration qualification there may be the opportunity to become an Accounts Manager with full time employment.

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Louisa Barby

Louisa.Barby@hoet.co.uk

01788568425

The reference code for this apprenticeship is VAC1000283780.

Apply now

Closes in 28 days (Sunday 24 November at 11:59pm)

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