Apprentice Business Administrator

Summary

We are looking for a local, diligent, and happy person to assist our Accounts and After-Care Department in the financial management of our fast-growing family business which sells hot tubs and luxury outdoor products. The role will involve dealing with customers on a day-to-day basis - both over the phone and face to face.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9:00am – 5:00pm, Mon – Sat, 10am-4pm Sundays. 37.5 Hours – 5 days per week. Shifts TBC. The apprentice is required to work two Saturdays and Sundays per month at their convenience.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities:

Duties of a Customer Accounts Apprentice can include any or all the following:

Setting up of new customer accounts and maintaining existing account details
Reconciliation of customer statements
Filing invoices
Data entry
Being first point of contact for all relevant enquiries
Maintaining strong relationships with staff, customers, and suppliers
Reviewing systems and processes and making improvements where necessary

The Ideal Candidate:

Excellent communication skills
Solid team working skills
Self-disciplined and efficient, with a flexible and proactive nature
Experienced in Excel and Microsoft
Knowledge of software QuickBooks and Sage is advantageous
Ability to work to deadlines

This is a full-time role, and we are especially prepared to invest in someone who is local and interested in a long term career.

Where you’ll work

Spa House Watling Street Grendon

Atherstone

Warwickshire

CV9 2PZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:

Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data
Produce accurate records and documents including emails, letters, files, payments, reports and proposals
Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning
Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels
Manage projects, including the use of tools to scope, plan, monitor and report

For a full list of programme modules visit: https://velocity-pt.co.uk/

Requirements

Essential qualifications

GCSE in:

English & Maths (grade C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

A family owned and run business which first began back in 1984, almost 40 years ago, a father and two sons, with their own moulds and ideas started selling garden ornaments. The family business consistently grew through ambition, strong work-ethic, and personality. Along with innovation of garden leisure, technology and luxury garden commodities, the business has evolved in its offering of luxury leisure products and services over the last 30 years. In 2002, the business found its happy place and forte in premium outdoor leisure, specialising in Hot Tubs and Swim Spas.

After this apprenticeship

The role offers long-term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Anya Whitaker-Keating

anya@velocity-academy.co.uk

07887340675

The reference code for this apprenticeship is VAC1000283751.

Apply now

Closes in 16 days (Friday 15 November at 11:59pm)

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