L3 ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - £18k
ROWLINSON GROUP LIMITED
Nantwich, CW5 6BN
Closes in 12 days (Wednesday 6 November at 11:59pm)
Posted on 23 October 2024
Contents
Summary
You will be part of a small team, reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure.
- Annual wage
- £18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday, 08:30 to 16:40. Friday, 08:30 to 15:55.
36 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
1 year 9 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is a full-time post, working Monday to Thursday, 08:30 to 16:40 and Friday, 08:30 to 15:55 in the IT Department with a forty-minute break for lunch. One day of the week will be allocated to apprenticeship training and additional training will be provided as appropriate during the week.
There may be occasions where you are required to work outside these times to meet the requirements of the group.
Job role:
You will be part of a small team, reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure.
You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.
This role leads to a full-time job after the apprenticeship completes.
Main duties:
- Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party
- You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
- A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height
The apprentice will gain exposure to the following systems at Rowlinson:
Hardware:
- Desktops
- Laptops
- Mobile phones
- Printers
- Networking equipment
- Rack-mounted server hardware
Software:
- Microsoft Office
- FreshService Ticket System
- Microsoft Teams
- Cloud-based telephone system
- Windows desktop
- SharePoint
- Windows server
- Hyper-V
- Sage X3
- Exchange On-Line
- MS SQL
- Bespoke software (written in-house by our full-stack development team)
Where you’ll work
Group Offices Green Lane Wardle
Nantwich
CW5 6BN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 (C))
- Maths (grade 4 (C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Patience
- Positive attitude
- Willing to learn
- Able to work independently
- Good verbal communication
- Good written communication
- IT skills in hardware/software
- Good time management
Other requirements
A full driving license and own transport is recommended due to the location of the site. Wardle is a rural village located on the A51 between Nantwich and Chester. The address is: Rowlinson Group Offices, Gate 2, Green Lane, Wardle, Cheshire, CW5 6BN. You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK. A driving licence would be beneficial but is not a requirement.
About this company
Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Garden Street: An internet-based retailer of garden products and furniture.
https://www.rowlinson.co.uk/ (opens in new tab)
Company benefits
Holiday: 23 days plus bank holidays, company pension scheme, death in service benefit, free parking, casual dress.
After this apprenticeship
- This role leads to a full-time job after the apprenticeship completes.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
Georgia Dunn
g.dunn@learn-tech.com
The reference code for this apprenticeship is VAC1000283748.
Apply now
Closes in 12 days (Wednesday 6 November at 11:59pm)
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