IT Apprenticeship
ST COLUMBA'S COLLEGE AND PREPARATORY SCHOOL
Herts, AL3 4AW
Closes in 31 days (Saturday 23 November)
Posted on 23 October 2024
Summary
Are you ready to kick-start your career in IT while working in a dynamic educational environment? At St. Columba's College, they're not just about education; they're about fostering innovation and excellence. The college is renowned for its rich history and commitment to holistic development, providing a supportive atmosphere.
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Training course
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Information communications technician (level 3)
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Hours
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Monday to Friday, 9.00am to 5.00pm (1-hour unpaid lunch).
Occasionally, flexibility in working hours will be required for dedicated IT support for school event.
35 hours a week
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Possible start date
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Thursday 28 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Deliver technical support and guidance to staff and students
- Collaborate with the Senior IT Services Technician to escalate IT issues promptly.
- Efficiently log tasks on the IT Helpdesk to ensure swift resolution.
- Diagnose and resolve first-line IT issues.
- Install and support classroom technology, including docks and casting devices.
- Set up new devices like Surface Pros, PCs, laptops, and iPads, while installing necessary software.
- Manage user accounts and permissions on network resources
- Maintain printers and manage consumables, logging issues and placing orders as needed.
Where you’ll work
St Columba's College
King Harry Lane
St Albans
Herts
AL3 4AW
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Full training and support will be provided by your workplace mentor and the Baltic team.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
About this company
At St. Columba's College, there not just about education; there about fostering innovation and excellence. The college is renowned for its rich history and commitment to holistic development, providing a supportive atmosphere for both staff and students.
Company benefits
25 days’ annual leave + bank holidays and 3 days between Christmas and New Year.
Free car parking on-site
Free lunches, tea/coffee during term time
Use of the College Fitness Suite outside of school hours
Cycle to Work and Tech Schemes
After this apprenticeship
- Opportunity to progress upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lauren Morton
lauren.morton@balticapprenticeships.com
The reference code for this apprenticeship is
VAC1000283717.
Apply now
Closes in 31 days (Saturday 23 November)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.