Careers Communications Assistant Apprentice

Summary

The role of Careers Engagement Assistant Apprentice is to support the embedding of employability and enterprises across GBS, and motivate students who develop into professional, adaptable, and engaged graduates with rich and rewarding life and career prospects.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday (Times TBC)
40 hours a week
Possible start date: Friday 22 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Presenting to groups of students in lectures, organising pop up roadshows, attending networking events and liaising with academic colleagues
Proactively utilising all communication and recruitment channels to identify potential students and graduates who could benefit from Careers support, whilst providing specialist advice and guidance
Provide a first point of contact service for targeted students, graduates and other stakeholders
Supporting any queries and issues, assessing appropriate options and referring to appropriate colleagues as necessary.
Be responsible for the monitoring and maintenance of relevant online bookings for appointments and events.
Actively participate in the promotion of the departments functions and services to internal and external stakeholders
Work with colleagues to develop and deliver an enhanced diagnostics service for students to assist them in accessing and understanding Careers support
Support the collection, recording, compilation and presentation of associated statistical data, including the compiling of written reports
Work with colleagues to increase digital and online interactions with Careers platform
To provide operational leadership in key functional areas by way of continuous improvement and customer satisfaction
Support GBS in its commitment to improving and increasing the graduate prospects of our students through high quality employability and enterprise interactions
To develop links and relationships with the wider GBS community and external stakeholders to communicate and increase awareness of the careers agenda

Where you’ll work

Global Banking School, 153-159 Bow Road

London

E3 2SE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

METAGEDU APPRENTICESHIPS LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Level 3 Customer Service Specialist Apprenticeship Standard
Functional Skills Level 2 in maths - if applicable
Functional Skills Level 2 in English – if applicable

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4-9)
English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
IT skills
Team working

Other requirements

Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.

About this company

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

After this apprenticeship

Excellent progression available within the company
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion

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