Business Administration Apprentice

Summary

Would you like a career within a General Practice, supporting patients, doctors and nurses? James Fisher Medical Centre looks after around 13,000 patients and offers a range of health services. We are looking for an enthusiastic and committed apprentice who is keen to get a rounded experience of reception and administrative work.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: James Fisher Medical Centre are open Monday to Friday, from 8:00am to 6:00pm. Hours will vary between these times. You will work 37.5 hours per week. We will also consider applications to work 30 or 35 hours per week (salary pro rated).
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a varied and interesting role covering all aspects of medical reception and administrative duties. Key responsibilities will include, but not be limited to:

Dealing with phone and email enquiries
Greeting and directing patients and visitors
Booking appointments using the practice computer system
Data entry following practice protocols
Ensuring records are accurate and up to date
Preparing information, correspondence and documentation
Communicating with colleagues in the practice
Working in a highly confidential environment
Additional duties to support members of the management team.

Where you’ll work

4 Tolpuddle Gardens

Muscliffe

Bournemouth

BH9 3LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOURNEMOUTH AND POOLE COLLEGE, THE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will receive the majority of your training on the job and will be required to attend Bournemouth College on a term time day release basis throughout the apprenticeship. Qualification: Business Administrator Level 3 Apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 or above)
Math (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
IT Skills
Non judgemental
Organisation skills
Patience
Problem solving skills
Team working

Other requirements

Upon successful completion of the shortlisting process, you will be invited to apply and attend an academic interview at Bournemouth & Poole College. https://www.thecollege.co.uk/courses/business-administration-apprenticeship-level-3

About this company

James Fisher Medical Centre looks after around 13,000 patients and offers a range of different health services, so we are a very busy, popular practice with a dedicated staff.

https://www.jfmc.co.uk (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon completon of the apprenticeship.
Progression to a higher level apprenticeship/further training.

Ask a question

The contact for this apprenticeship is:

JAMES FISHER MEDICAL CENTRE

Marcia Thomarel

james.fisher@dorsetgp.nhs.uk

01202 522622

The reference code for this apprenticeship is VAC1000283704.

Apply now

Closes in 19 days (Friday 15 November at 11:59pm)

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