Apprentice Bistro Team Member

Summary

A fantastic opportunity has become available at The Bistro at Dunston Hall, Chesterfield. The apprentice will take part in duties such as; interacting with customers, taking orders, serving food, and helping behind the scenes.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 30 hours per week (various days to be confirmed) 9am – 5pm.
30 hours a week
Possible start date: Monday 2 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service: Greet guests warmly, take orders, and provide menu recommendations. Ensure customers feel welcome and satisfied throughout their visit.
Food Service: Serve food and beverages quickly and accurately. Handle food and drinks with care, following all health and safety standards.
Cleanliness: Maintain a clean and organized workspace, including dining areas, counters, and restrooms. Assist with cleaning duties before, during, and after service hours.
Teamwork: Work closely with your fellow team members and kitchen staff to ensure smooth operations. Help with various tasks as needed to keep things running efficiently.
Cash Handling: Process payments accurately using our point-of-sale (POS) system. Handle cash, credit, and other payment methods with care.
Problem-Solving: Address customer concerns or special requests promptly and with a positive attitude. Assist in resolving any issues that may arise during service.

Where you’ll work

DUNSTON HALL

DUNSTON ROAD

CHESTERFIELD

S41 9RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The Apprentice will work towards achieving Customer service practitioner Level 2.

The Apprentice will train in the workplace and will receive one-to-one training and tutor visits every 4-6 weeks.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C or 9-4)
Maths (grade A*-C or 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Creative
Initiative

About this company

Dunston Hall Estate has been gracefully restored to create a beautiful, authentic space in which you can gather with the ones you cherish the most. Dunston Hall Estate in Derbyshire is a wedding and events venue catering for upto 120 people in pure luxury, offering truly bespoke events.

Company benefits

A supportive and friendly work environment. Competitive pay with tips. Opportunities for growth and development within the bistro. Employee discounts on meals.

After this apprenticeship

Possibility of full time employment on successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000283639.

Apply now

Closes in 15 days (Sunday 10 November at 11:59pm)

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