IT Support Desk Apprentice (Aztech IT Solutions)
AZTECH IT SOLUTIONS LTD
LINFORD WOOD, MK14 6PH
Closes in 26 days (Monday 18 November at 11:59pm)
Posted on 22 October 2024
Contents
Summary
Due to continued growth, our client are currently expanding the team and recruiting for an IT Support Desk Apprentice to join the Support Desk Team based in Milton Keynes. This is an excellent opportunity for someone who has a passion for technology and is keen to progress into a help desk support Role.
- Annual wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
Salary £16,000 - £18,000
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Friday, 9.00am till 5.30pm.
37 hours a week
- Possible start date
-
Monday 25 November
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Being a valued member of the in-house IT department, you will be trained in all aspects of IT. IT department does not outsource any support services, therefore the successful candidate will Provide Service Desk Support to clients via live chat, email and telephone
Your duties and responsibilities in this role will consist of:
- Provide Service Desk Support to clients via live chat, email and telephone.
- Log and update key information on the Company’s incident management system.
- Work towards resolution of IT faults or required repairs on all support calls, escalating to second line support where needed.
- Work within company Service Level Agreements.
- Create support documentation for clients on new installations, systems and upgrades.
- Liaise with third parties and customers to ensure service levels are met.
Where you’ll work
LINFORD WOOD BUSINESS PARK
LIBRA HOUSE
SUNRISE PARKWAY
LINFORD WOOD
MK14 6PH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
More training information
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecoms networks
- Maintenance or repair of telecoms network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Requirements
Essential qualifications
Other in:
- 5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Keen interest in IT
- Customer service skills
- Good telephone manner
- Good worth ethic
- Positive attitude
- Able to work individually
- Reliable and Punctual
- Time management skills
- Motivated
- Willingness to learn
- Good people skills
- Open mindset and resourceful
About this company
Our client are a Microsoft Gold Partner. A dynamic IT managed service provider supporting over 6000 users across 80 small and medium businesses. Our client have grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. They pride their selves in having a team ethos and employee-centric environment. They have created a working environment where individuals can learn, develop, progress and flourish in their IT careers at a fast pace.
After this apprenticeship
- The role offers a permanent role upon completion of the apprenticeship depending on performance.
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC1000283627.
Apply now
Closes in 26 days (Monday 18 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.