Level 3 Customer Service Apprenticeship - Air Tube Technologies Ltd
INSPIRE ATA LIMITED
West Midlands, DY10 4JB
Closes in 27 days (Wednesday 20 November at 11:59pm)
Posted on 22 October 2024
Contents
Summary
The role is primarily responsible for providing an effective administration support function to the customer service, service support colleagues and sales team. Proactively providing day-to-day support and resolutions to our customers.
- Annual wage
- £9,984 to £17,846.40 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 9.00am to 4.00pm. 1 hour break.
30 hours a week
- Possible start date
-
Sunday 1 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities:
- Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained.
- Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion.
- Book Engineer site visits.
- Arrange accommodation when requested for engineers/colleagues and process payments for Congestion/Dart Charges/tolls etc.
- Effectively process the customer satisfaction courtesy calls.
- Maintain up-to-date CRM system.
- Build relationships with customers and key contacts.
- To ensure all correspondence received into the departments (phone, email or letter) is relayed to the appropriate person in a timely manner and that urgent requests are dealt with promptly.
- Provide an effective administration support function for sales, customer service and service support colleagues as required.
- Liaise with the purchasing department to ensure all orders are logged.
- Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary.
- Process initial sales enquiries.
- Working with the marketing team to assist with social media, marketing and customer-related projects.
- Document management - ensuring all documents are filed, maintained and archived as necessary.
- Basic admin duties, as required.
To be successful in this role, you will have the following skills and experience:
- Have a can-do attitude and proactive approach.
- Strong communication skills, written and verbal communication.
- Be a great team player, but also happy to work individually on own initiative.
- Good attention to detail.
- Have good Microsoft Office skills.
Where you’ll work
Unit 5
Hartlebury Trading Estate
Hartlebury
West Midlands
DY10 4JB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
REMIT GROUP LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Desirable qualifications
GCSE in:
- Other GCSE or equivalent in English (grade Grade 4-9 or equivalent)
- Other GCSE or equivalent in Maths (grade Grade 4-9 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Initiative
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this company
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Company benefits
Eligible for an NUS card for discounts in shops and restaurants. Eligible for an apprenticeship oyster card, 30% off travel. Discount on Nandos, ASOS, Vue cinema and much more. Automatic rise in pay after 12 months.
After this apprenticeship
- Possible full-time position for the right candidate.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
The reference code for this apprenticeship is VAC1000283611.
Apply now
Closes in 27 days (Wednesday 20 November at 11:59pm)
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