IT Support Apprentice
NO FUSS IT LTD
Crown Business Park, 2D, Cowm Top Ln, Queensway, OL11 2PU
Closes on Monday 2 December
Posted on 22 October 2024
Contents
Summary
This apprenticeship offers hands-on experience in a fast-paced environment, allowing you to develop your skills in IT support while being part of a team that values efficiency and innovation. Join No Fuss IT and take the first step in your IT career!
- Annual wage
- £15,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8am - 4pm or 10am - 6pm
37 hours a week
- Possible start date
-
Tuesday 3 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Providing technical support: You will be responsible for providing technical support to our clients, including troubleshooting hardware and software issues, resolving network connectivity problems, and responding to help desk tickets
- Assisting with system installations: You will help install new hardware such as desktops, laptops, printers, servers
- Conducting routine maintenance tasks: You will be responsible for performing routine maintenance tasks on client systems, including performing backups, monitoring system performance, and installing updates and patches
- Documenting technical processes: You will be responsible for documenting technical processes and procedures, including creating user manuals and technical documentation for client systems
Where you’ll work
Crown Business Park, 2D, Cowm Top Ln, Queensway
OL11 2PU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Initiative
About this company
No Fuss IT is excited to offer an IT Support Apprenticeship, providing a fantastic opportunity for those looking to kickstart their career in technology. Known for our straightforward and effective IT solutions, we pride ourselves on delivering exceptional support to our clients.
After this apprenticeship
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Miss Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000283608.
Apply now
Closes on Monday 2 December
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.