IT Support Apprentice (£1K Golden Hello) - (The Howard Academy Trust) – Find an apprenticeship

Summary

The IT Apprentice will serve as a member of the Central IT Team, fulfilling professional duties within one of our Academies as outlined below. These duties will be performed as needed and in alignment with the Trust's policies, under the supervision of the Head of IT.

Annual wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

Apprentice Minimum Wage

Training course

Information communications technician (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 25 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Due to Growth of the Trust our central team have a new IT Apprentice role at Hurstmere School. The IT apprentice will assist with the provision of high-quality support and contribute effectively to the IT team.

You will provide a prompt, first level of IT support to staff, students and visitors to the school which will include supporting and maintaining IT hardware. You will work proactively from a helpdesk with guidance from IT colleagues.

Support School users to meet the academic, pastoral and administrative needs of the school.
Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.).
Managing service desk incidents and IT support requests from receipt to resolution & closure.
Providing excellent customer service to end users, such as staff & students.
Promptly completing any admin paperwork/documentation.
Ensuring service level agreements are met.
Password resets for school systems.
Help maintain accurate user accounts and permissions golden hell.
Assisting with strategic alignment.
Assisting with Trust IT projects (this will include travel to other trust schools on occasion).

Where you’ll work

Hurst Road

Sidcup

DA15 9AW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy