Service Desk Engineer Apprentice
Next2IT
UK, ST18 0FX
Closes in 13 days (Tuesday 5 November)
Posted on 22 October 2024
Contents
Summary
Are you looking to build a long-term career in ICT? Then look no further! Start your career today with a level 3 ICT apprenticeship with Next2IT and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification. Work with the latest technologies and develop a career with a huge range of future possibilities.
- Annual wage
- £15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Early / late shifts - 8.00am - 4.30pm and 9.00am - 5.30pm.
37 hours a week
- Possible start date
-
Monday 11 November
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Service Desk Engineers are a pivotal part of the experience our customers have with us. By delivering effective technical support and ensuring customer satisfaction, this position involves troubleshooting and resolving technical issues and occasionally working from client sites to better comprehend their operations and challenges.
Including on-premise, cloud and hybrid infrastructure, M365, distributed software support and site reliability engineering - we cover lots of technologies, and offer the ability to develop those skills into practice.
Duties include:
- Respond to and resolve complex technical issues for our customers for both end users and in the cloud
- Monitor and manage ticket queues, ensuring SLAs are met
- Act as a liaison between customers and other support teams to facilitate issue resolution
- Assist in the development and implementation of service desk policies and procedures
- Provide technical assistance and training to end users
- Contribute to maintenance activities to minimise downtime and impact to clients
- Document resolution procedures and update the knowledge base
- Occasionally perform on-site support activities as required
Where you’ll work
Darwin House, Lakhpur Court, Dyson Way
Stafford
UK
ST18 0FX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
KAPLAN FINANCIAL LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Information Communications Technician Apprenticeship Level 3The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 9/A* - 4/C)
- English (grade 9/A* - 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
Other requirements
Holiday: 20 days + Bank holidays, Pension 3% employee + 5% employer + Bonus scheme. Parking available on-site. Short taxi from Stafford train station.
About this company
We're a self-funded group which started on its' journey in 2020 with Next2IT.We've roughly doubled year-on-year since inception to now focusing on growing into a leading supplier in the industry, and started a software company along the way.
After this apprenticeship
Clear career progression from apprenticeship to third line support engineers. Software & Automation divisions provide cross-skilling opportunities, and our transformation division provides opportunities to do on-site work, networking specialisms, etc.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC1000283574.
Apply now
Closes in 13 days (Tuesday 5 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.