Service Advisor Apprentice - Yeovil

FORAY MOTOR GROUP LIMITED

Somerset, Yeovil, BA22 8XG

Closes on Monday 30 December

Posted on 22 October 2024

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Summary

An exciting opportunity that offers a varied workload, the apprentice will develop skills in a number of areas, including. Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday with some Saturdays required . Shifts to be confirmed.

40 hours a week

Possible start date

Wednesday 1 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Where you’ll work

Challenger Way,

Warrior Avenue,

Houndstone Business Park

Somerset, Yeovil

BA22 8XG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • No college attendence required
  • Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English and Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • No skills required
  • Full training will be provided

About this company

Having specialised in selling new and used Ford cars and vans for almost 25 years, we understand the importance of every aspect of buying a car and our aim is to make the process an enjoyable experience from start to finish. Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt.

After this apprenticeship

  • A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles. The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

The reference code for this apprenticeship is VAC1000283561.

Apply now

Closes on Monday 30 December

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