Apprentice Service Advisor (within a car dealership)

RICHARD SANDERS LTD

Cliftonville Rd, Northampton, NN1 5BU

Closes on Sunday 22 December

Posted on 22 October 2024

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Summary

This is a fantastic opportunity for someone looking for a customer focused role working for a well-established and reputable car dealership, as part of your role you will be meeting and greeting customers, liaising with the technical team, booking in car services, and an exciting and varied role.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

: £16K per annum, rising to £18K after 6 months and £20K after 12 months (once fully trained).

Training course
Business administrator (level 3)
Hours
Monday to Friday 8am to 5:30pm + 1 in 3 Saturday morning rota 8.30am to 12.30pm.

40 hours a week

Possible start date

Sunday 5 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities:

  • Meeting and greeting customers on arrival and dealing with them in a professional manner
  • Booking in car services with customers over the phone and confirming on email/text
  • Contacting customers with service updates and notifying customers if they require work to be done on their vehicles
  • Dealing with customer queries and requests
  • Liaising with the technical team on timeframes for service completions
  • Processing service paperwork on the system
  • General administration duties

Person specification:

A full UK Driving License is essential. The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very driven. Mature, flexible and eager to learn.

Where you’ll work

Cliftonville Rd, Northampton

NN1 5BU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Business Administration Level 3 Apprenticeship Standard
    • Remote training delivery
    • Onefile
    • VLE
    • 6 hours of dedicated training time every week

    Training schedule has yet to be agreed upon, further details will be made available at a later date.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative

    About this company

    A prestigious reputable car dealership. Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot with franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business. This role will be based in the Northampton dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

    Company benefits

    22 days annual leave plus Bank Holidays and Apprenticeship training supported.

    After this apprenticeship

    • Possible full-time permanent position upon completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    STARTING OFF LIMITED

    Sophie Charalambous

    sophie.charalambous@startingoff.co.uk

    The reference code for this apprenticeship is VAC1000283530.

    Apply now

    Closes on Sunday 22 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.