Apprentice ICT Technician

ST GEORGE'S ACADEMY TRUST

Sleaford, NG34 7PP

Closes in 15 days (Friday 8 November)

Posted on 23 October 2024

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Summary

We are seeking to appoint an Apprentice ICT Technician. The successful candidate will be supported to undertake and complete a Level 3 ICT qualification in partnership with Apprentify.

Annual wage
£12,347 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, shifts to be confirmed

37 hours a week

Possible start date

Monday 18 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will support the ICT Support Technicians who manage over 1800 devices and 80 virtual servers work across two campuses. 

Typical duties will include:

  • Undertaking the role of a network technician on a day to day basis
  • Helping to maintain the running of the Academy network servers which consists of installing software, managing the Network Operating System, diagnosing and fixing faults and backing up servers
  • Creating and maintaining help sheets, asset registers, and documentation
  • Helping to maintain the Academy Network Infrastructure, which consists of maintenance and repair of switches, access points and routers
  • Providing guidance and support to students and staff in the process of logging-in, using e-mail, and use of applications packages
  • Helping to keep computer rooms tidy and within health and safety guidelines, which includes cleaning of computer equipment
  • Helping the network technician to create, maintain and manage login accounts for staff and students including the monitoring and recording of equipment and network abuse
  • Keeping up to date with software releases patches and technologies
  • Assisting in the maintenance and development of the Academy Internet and Intranet sites
  • Undertaking an additional role of responsibility as defined by the ICT Services Director

Where you’ll work

St. Georges Academy, Westgate

Sleaford

NG34 7PP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

APPRENTIFY LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    • You will be enrolled onto the groundbreaking, Level 3 Apprenticeship Information Communications Technician
    • Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data
    • Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes
    • As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing
    • You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration
    • Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support
    • If you are an employer our level 3 apprenticeship is the perfect solution to overcoming your hiring challenges and internal skills shortages

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths (grade 4)
    • English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Attention to detail
    • Initiative
    • Problem solving skills
    • Logical

    About this company

    St George’s Academy is a large, successful, 11-18 mixed secondary school of 2,319 students (including 386 in the sixth form) with outstanding facilities in all areas. The Academy serves Sleaford, Ruskington and the surrounding Lincolnshire villages with our main campus in Sleaford and our smaller campus in the village of Ruskington.

    After this apprenticeship

    • All Academy staff have a responsibility to safeguard and promote the welfare of children and young people within the Academy
    • This includes helping to safeguard pupils’ well-being by following the requirements of Keeping Children Safe in Education and our school’s child protection policy

    Ask a question

    The contact for this apprenticeship is:

    APPRENTIFY LIMITED

    The reference code for this apprenticeship is VAC1000283508.

    Apply now

    Closes in 15 days (Friday 8 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.