IT Support Technician Apprenticeship

REMIT GROUP LIMITED

Suite B, The Exchange, Unit 5 Maingate, Valley, NE11 0BE

Closes in 30 days (Friday 22 November at 11:59pm)

Posted on 22 October 2024

Print

Contents

Summary

You will be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The company's culture is built around living and breathing our values of doing the right thing, putting people first, and always seeking better. Simply put, we have a strong moral compass.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

Training course
IT solutions technician (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours a week

Possible start date

Sunday 1 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices
  • Supporting remote offices with network and IT equipment on site
  • Maintaining, updating and creating administration documentation
  • Using a helpdesk software to log calls with descriptions of issues, progress and solutions
  • Management of incoming emails and calls to the IT team
  • Administration and support with IT assets and equipment including iPads and mobile phones
  • Support on IT projects when required

As an Apprentice Junior IT Service Desk Analyst, you’ll have:

  • Good attributes to work as part of a team
  • Logical and structured approach
  • Evidence of experience of working to deadlines
  • Ability to manage conflicting demands and work at all levels across a diverse organisation
  • High level of attention to detail

Where you’ll work

Suite B, The Exchange, Unit 5 Maingate, Valley

NE11 0BE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REMIT GROUP LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

  • IT Solutions Technician Level 3
  • Training will be remote based learning
  • Training will be one day per week

Requirements

Essential qualifications

GCSE in:

  • English Language (grade c)
  • Mathematics (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Analytical skills
  • Team working

About this company

The company's culture is built around living and breathing our values of doing the right thing, putting people first, and always seeking better. Simply put, we have a strong moral compass. We invest heavily in genuinely being an employer of choice and creating an equal, diverse, and caring place to work. We also never stand still and always challenge ourselves to find a better way of doing things.

After this apprenticeship

Full-time employment and progression opportunities. 

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

Lois Sharland

lois.sharland@remit.co.uk

The reference code for this apprenticeship is VAC1000283452.

Apply now

Closes in 30 days (Friday 22 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.