Apprentice Information Communications Technician

Summary

We are looking for a bright, enthusiastic Apprentice Information Communications Technician, to work closely with our IT and development teams to support the daily operations of the business. You will play a key role in managing essential systems, assisting in the design and upkeep of our websites, and contributing to our AutoCAD projects.

Annual wage

£14,352 a year

Minimum wage rates (opens in new tab)

Benefits: • Company pension • Free parking • On-site parking

Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am to 5pm.

40 hours a week

Possible start date

Tuesday 26 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Brexons Ltd is an innovative and forward-thinking company specialising in providing top-notch solutions across various sectors. As the demand for cutting-edge technology grows, so does the need for faster, more reliable, and secure networks. We provide critical infrastructure that supports some of the world's most vital systems, particularly within the defence sector. Our work ensures smooth operations for our clients, leveraging the power of connectivity to improve lives. We pride ourselves on delivering excellence, and we are looking for a driven and talented individual to join our team as an Information Communications Technician Apprentice. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while earning a Level 3 qualification in Information Communications Technology.

Key Responsibilities:

Manage Microsoft 365: Assist with the setup, configuration, and maintenance of MS 365 services, ensuring smooth operation across the entire organisation
Development & Upkeep of CRM System: Work alongside our developers to maintain and enhance our customer relationship management (CRM) system
Website Development & Maintenance: Support the development, updates, and troubleshooting of the company’s websites
AutoCAD Drawings: Assist in the creation and modification of technical AutoCAD drawings, supporting the engineering and design teams with accurate and detailed work

Desired Skills & Experience:

A basic understanding or interest in IT systems, software development, and web technologies
Strong problem-solving skills with a keen attention to detail
Ability to work well both independently and as part of a team
Eagerness to learn and adapt to new technologies and processes
Bonus: Some experience with AutoCAD, MS 365, website development, or CRM systems (but not essential as full training will be provided)

Where you’ll work

UNIT 5

EDLINGTON COURT

HEAPHAM ROAD INDUSTRIAL ESTATE

GAINSBOROUGH

DN21 1LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy