Apprentice Communications Engineer
INVOLVE SELECTION LIMITED
Godstone, RH9 8DE
Closes on Sunday 1 December
Posted on 22 October 2024
Summary
An apprenticeship with a difference. You will be installing and maintaining communications tech up to 150ft in the air - a head for heights is a MUST! We are seeking an Apprentice to join our team and kick-start their career. This role offers a fantastic opportunity to gain hands-on experience and develop their skills in a supportive environment.
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Training course
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Information communications technician (level 3)
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Hours
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Mon-Fri 9-5:30
37 hours a week
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Possible start date
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Sunday 8 December
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Install and maintain communications equipment on a daily basis
- Provide support to stakeholders, troubleshooting hardware and software issues
- Assist in analysing and resolving technical problems
- Collaborate with the team to ensure timely issue resolution
- Gain exposure to SCCM for software deployment and updates
- Learn about TCP/IP, DNS, and computer networking principles
- Support operating systems and applications across the organisation
- Deliver excellent customer service while assisting with IT-related queries
Where you’ll work
Flint Hall Farm
Flower Lane
Godstone
RH9 8DE
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INVOLVE SELECTION LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
You can apply directly HERE:
A blended learning program, tailored to you, including online classes and resources, onsite and offsite training with the worlds leading experts.
https://vocate.training/apprentice-application-form/
If you are enthusiastic about technology, eager to learn, and ready to embark on an exciting IT career journey, we encourage you to apply for this IT Apprentice position.
More training information
Vocate Training are an OFSTED Good provider working with quality employers across the country
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Working with heights
Other requirements
Regular travel to Godstone and WORKING AT HEIGHTS
About this company
A world leading training provider working with well established clients
After this apprenticeship
A full time and permanent career is expected following completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
INVOLVE SELECTION LIMITED
John Moriarty
info@vocate.training
01273 082194
The reference code for this apprenticeship is
VAC1000283412.
Apply now
Closes on Sunday 1 December
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create one at the same time as applying for this apprenticeship.