Apprentice GP Practice Receptionist/Administrator

Summary

Join our friendly team at Woodville Surgery as an Apprentice GP Practice Receptionist/Administrator. You'll gain valuable skills in customer service, administration, and healthcare, while supporting the smooth running of our busy GP practice. This is a fantastic opportunity to start a career in healthcare, providing high-quality patient care.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Full-time – Up to 37.5 hours per week, Mon-Fri. Morning and afternoon, shifts between 8am-6:30pm TBC.
37 hours a week
Possible start date: Friday 22 November
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You’ll be an essential part of our team, ensuring patients receive a high level of service and support. You’ll develop skills in customer service, administration, and the use of healthcare systems while working in a dynamic environment.

Your main duties will include:

Handling incoming telephone calls, managing appointments, and dealing with patient enquiries.
Assisting with patient registration, processing repeat prescriptions, and managing patient records.
Performing administrative tasks, such as scanning and coding correspondence, and supporting the team with daily office duties.
Communicating effectively with patients, carers, staff members, and external services to ensure a positive patient experience.
Following practice policies and procedures, including maintaining confidentiality and safeguarding personal data.
Supporting the surgery team during busy periods and contributing to the overall smooth operation of the practice.

Where you’ll work

Burton Road

Woodville

DE11 7JE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURTON AND SOUTH DERBYSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship standard.
Level 1/2 Functional Skills in maths and English (if required).

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
Non judgemental
Organisation skills
Presentation skills
Problem solving skills
Team working
Time-Management

Other requirements

Offer will be subject to a satisfactory DBS

About this company

We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.

After this apprenticeship

Upon successful completion of the Level 2 Customer Service Practitioner apprenticeship, for the right candidate, there may be an opportunity for a permanent position within the practice. This could lead to further training and career development.

Ask a question

The contact for this apprenticeship is:

BURTON AND SOUTH DERBYSHIRE COLLEGE

The reference code for this apprenticeship is VAC1000283303.

Apply now

Closes in 9 days (Tuesday 5 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

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