Business Admin Receptionist Apprentice
YORKSHIRE STREET SURGERY
Rochdale, OL16 2DN
Closes in 11 days (Tuesday 5 November at 11:59pm)
Posted on 22 October 2024
Contents
Summary
As the business admin apprentice, you'll operate in a GP Surgery, you will be the first port of call for all patients face to face, over the telephone, via email or online. You will deal with all aspects of the patient's healthcare. You will be responsible for booking appointments, dealing with prescription requests, care, and navigating patients.
- Annual wage
- £9,984 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 12.30pm - 6.30pm
30 hours a week
- Possible start date
-
Thursday 7 November
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Facilitate the Doctor / Patient relationship in all aspects
- Greet patients on arrival at the surgery in a friendly and courteous manner
- Ensure that enquiries from patients are handled efficiently and courteously
- Direct patients into the correct consulting room
- Receive and open the mail, and distributing to the appropriate person efficiently and promptly
- Undertake filing (as and when necessary)
- Scan patients’ letters and ensure that they are filed in the correct patient’s computer record and coded to the appropriate clinic / department
- Ensuring that all patient records and appropriate forms are available for all consultations
- Answering general enquires, registering patients, explaining surgery procedures, making new and follow up appointments
- Input computer data, e.g. add clinical data from hospital letters, test results, and home visits to the computer
- Receive pathology samples, log in the patients records and the pathology book, ensuring that the correct forms are completed accurately and accompany specimens to the laboratory
- Each member of the reception team will be responsible for certain administrative / patient recall duties and will receive appropriate training / guidance
Messages:
- Receive and record messages for the Doctors, and other staff · Ensure the date and time received is recorded
- Any message deemed as urgent should be brought to the appropriate Doctors attention, if the doctor concerned is not on duty speak to the Doctor on call
Stock Control:
- Ensuring an adequate supply of stationary, documents, sample bottles etc., are available in the consulting rooms and reception area
- Inform the Practice / Office manager when stocks are getting low
Confidentiality:
- To maintain patient and practice confidentiality at all times
Other duties:
- Ensuring that the reception area is tidy and ready for use for incoming colleagues
- Ensure that colleagues are aware of any unresolved or urgent matters before you leave
- Order ambulances for patients as required
- Book interpreters as required
- Assist other colleagues as and when necessary, so the practice is effective and efficient
Where you’ll work
190
Yorkshire Street
Rochdale
OL16 2DN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ROCHDALE TRAINING ASSOCIATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Full training to be given to including the Business Administrator Level 3 in partnership with Rochdale Training.
Requirements
Essential qualifications
GCSE in:
- Maths & English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- enthusiasm
- Punctuality
- Realiable
- Trustworthy
Other requirements
This is a very busy, high-pressure environment. The right candidate will need to have good attention to detail and be happy communicating with people via the phone.
About this company
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
https://www.yorkshirestreetsurgery.co.uk/ (opens in new tab)
After this apprenticeship
Progression offered to the right candidate.
Ask a question
The contact for this apprenticeship is:
ROCHDALE TRAINING ASSOCIATION LIMITED
Jason Wales
jwales@rochdaletraining.co.uk
07860919380
The reference code for this apprenticeship is VAC1000283295.
Apply now
Closes in 11 days (Tuesday 5 November at 11:59pm)
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