Business Admin Receptionist Apprentice

Summary

As the business admin apprentice, you'll operate in a GP Surgery, you will be the first port of call for all patients face to face, over the telephone, via email or online. You will deal with all aspects of the patient's healthcare. You will be responsible for booking appointments, dealing with prescription requests, care, and navigating patients.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 12.30pm - 6.30pm
30 hours a week
Possible start date: Thursday 7 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Facilitate the Doctor / Patient relationship in all aspects
Greet patients on arrival at the surgery in a friendly and courteous manner
Ensure that enquiries from patients are handled efficiently and courteously
Direct patients into the correct consulting room
Receive and open the mail, and distributing to the appropriate person efficiently and promptly
Undertake filing (as and when necessary)
Scan patients’ letters and ensure that they are filed in the correct patient’s computer record and coded to the appropriate clinic / department
Ensuring that all patient records and appropriate forms are available for all consultations
Answering general enquires, registering patients, explaining surgery procedures, making new and follow up appointments
Input computer data, e.g. add clinical data from hospital letters, test results, and home visits to the computer
Receive pathology samples, log in the patients records and the pathology book, ensuring that the correct forms are completed accurately and accompany specimens to the laboratory
Each member of the reception team will be responsible for certain administrative / patient recall duties and will receive appropriate training / guidance

Messages:

Receive and record messages for the Doctors, and other staff · Ensure the date and time received is recorded
Any message deemed as urgent should be brought to the appropriate Doctors attention, if the doctor concerned is not on duty speak to the Doctor on call

Stock Control:

Ensuring an adequate supply of stationary, documents, sample bottles etc., are available in the consulting rooms and reception area
Inform the Practice / Office manager when stocks are getting low

Confidentiality:

To maintain patient and practice confidentiality at all times

Other duties:

Ensuring that the reception area is tidy and ready for use for incoming colleagues
Ensure that colleagues are aware of any unresolved or urgent matters before you leave
Order ambulances for patients as required
Book interpreters as required
Assist other colleagues as and when necessary, so the practice is effective and efficient

Where you’ll work

190

Yorkshire Street

Rochdale

OL16 2DN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full training to be given to including the Business Administrator Level 3 in partnership with Rochdale Training.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
enthusiasm
Punctuality
Realiable
Trustworthy

Other requirements

This is a very busy, high-pressure environment. The right candidate will need to have good attention to detail and be happy communicating with people via the phone.

About this company

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

https://www.yorkshirestreetsurgery.co.uk/ (opens in new tab)

After this apprenticeship

Progression offered to the right candidate.

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860919380

The reference code for this apprenticeship is VAC1000283295.

Apply now

Closes in 11 days (Tuesday 5 November at 11:59pm)

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