REF BA03 Patient Services Workflow Co-ordinator Apprentice

Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Positively promote the practice to ensure a consistent growth in patient list size. Provide general administrative assistance to the practice team.

Annual wage: £12,147.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday 7.30am – 12pm 1.00pm – 4pm Tuesday Off the job and portfolio day in practice – 6 hours 8am – 2pm Wednesday 8am – 12pm 1.00pm – 5pm Thursday 7.30am – 1pm Friday 8am – 12pm 1.00pm – 6.30pm
36 hours a week
Possible start date: Friday 29 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To gain a thorough knowledge of all Practice procedures
To work in accordance of written protocols
Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
Checking in of patients and consulting with members of practice team
To assist and cover all reception positions as necessary
Process clinical assessment requests from patients by telephone and in person
Process home visit requests
Use telephone system
Cover for reception when necessary

Where you’ll work

THE HEALTH CENTRE

LIVERPOOL ROAD

LONGTON

PRESTON

PR4 5HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This Apprenticeship is completed within the workplace
You will be assessed through written work and observation throughout your training
You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge

More training information

The apprenticeship will be delivered by Runshaw College

Requirements

Essential qualifications

GCSE in:

Minimum of 3 GCSEs A*/9 to D/3 (excluding GCSE Eng (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Administrative skills

About this company

Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services Patient list size not exceeding 11,000 patients Located in village of Longton on the A49 between Preston and Southport Bus route / Free staff car parking We are a very friendly team and work closely with our community neighbours helping provide services to our patients

http://www.longtonhealthcentre.co.uk (opens in new tab)

After this apprenticeship

Potential for future career progression

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Hayley James

james.h2@runshaw.ac.uk

The reference code for this apprenticeship is VAC1000283271.

Apply now

Closes in 30 days (Thursday 21 November at 11:59pm)

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