Apprentice Administrator

Summary

Come and join our team at Unatrac. We are a UK Export Sales office selling Caterpillar Generator Sets & Machinery to customers across a number of African territories. This is a fantastic opportunity to develop excellent customer service skills operating in an international business environment and collaborate within a great team.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5.30pm 1 hr unpaid lunch 3 days in office, 2 working from home
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The tasks to include:

Customer contact point for sales orders
Order fulfilment from end to end including: order entry, documentation, invoicing, close liaison with freight forwarders, and margin reconciliation with Finance department
Dealing with customer queries and ensuring customers are kept up to date with order status
Resolving supply chain issues with internal stakeholders
Accurate preparation of compliant export documents
Learning internal procedures and systems
Collaborating with sales teams

Where you’ll work

252 Bath Road, Slough

SL1 4DX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE WINDSOR FOREST COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator
Level 2 functional skills in English and maths if required
Skills Coach sessions for coaching and preparation for EPA on a monthly basis, in the workplace and Teams

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Keen to learn internal systems
Detail conscious

About this company

The Mantrac Unatrac Group is the authorized Caterpillar dealer in nine countries spread over three continents. We distribute and support CAT construction-machines, power systems and material-handling equipment, serving a wide range of industries and applications. Apart from our long affiliation with Caterpillar, we also maintain strategic links with other global suppliers including Michelin, Isuzu and Suzuki, as well as a number of leading IT brand manufacturers. The Group now covers ten countries by way of three corporate divisions: Mantrac, Unatrac and Iratrac. Unatrac Ltd. caters for offshore customers through a representative office in the United Kingdom. With decades of experience as a leading equipment supplier and a service oriented organization, we offer our customers integrated business solutions backed by technical expertise and in-depth understanding of local markets.

http://www.unatrac.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Supervisory roles, Internal Sales Representative.

Ask a question

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