Business Support Apprentice

Summary

DSV Road are looking for an individual who will learn the skills to work alongside a team who are committed to providing quality, innovative value & logistics services. You will have the opportunity to develop your communication skills to internal & external parties & collate data for vital reports with the prospect of becoming a permanent member.

Annual wage: £12,396.80 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm (1/2 hour unpaid lunch)
37 hours a week
Possible start date: Monday 9 December
Duration: 1 year
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities and accountabilities are:

To ensure our UK export & import customer requirements relating to the customs clearance of their cargo are met within our brokerage department

Key tasks:

Timely and effective communication with customers, partners and internal departments via email and telephone
Updating/verifying the DSV UK brokerage system with customer booking details
Liaise with operations and overseas offices to ensure customer commitments are delivered upon
Effective monitoring to ensure clearances and subsequent deliveries are completed within the agreed timelines
Pro-active problem solving with customers and colleagues when issues arise
Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
Provide KPI and reports both externally and internally where necessary
Resolve credit management queries where necessary
General day to day administrative duties

Before applying for this position please ensure you can travel to and from the place of employment.

Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria.

We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.

Where you’ll work

Gateway House

Stonehouse Lane

Purfleet-On-Thames

RM19 1NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
Functional Skills in maths, English and ICT (unless exempt)

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Apprentice Employment Agency is acting as a Flexi-Job Apprentice Agency & will engage you for the duration of the apprenticeship & pay your salary. You should be aware that the company/business named in this vacancy is a host employer & you will not be employed by them. Your application may be shared with training providers & employers.

About this company

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

After this apprenticeship

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.

Ask a question

The contact for this apprenticeship is:

DSV Road

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

The reference code for this apprenticeship is VAC1000283243.

Apply now

Closes in 11 days (Wednesday 4 December at 11:59pm)

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