Apprentice Medical Administrator Receptionist

DRS M A & F HAQUE

SOUTH SHIELDS, NE34 9BP

Closes in 30 days (Thursday 21 November)

Posted on 21 October 2024

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Contents

Summary

This is an ideal opportunity for those who are interested business admin. You’ll be expected to turn your hand to various jobs whilst maintaining a professional attitude at all times. So if you're an organised individual with an ambitious attitude, then this is the perfect career opportunity for you to work with us in our GP Medical Surgery.

Annual wage
£14,560 a year

Minimum wage rates (opens in new tab)

£7 per hour 40 hours per week 1 hour lunch break

Training course
Business administrator (level 3)
Hours
Shifts between the hours of 8.00am and 6.30pm. Some days you may work in their branch practice located in Flagg Court Health Centre.

40 hours a week

Possible start date

Monday 25 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Check the daily appointment book, highlight any outstanding health issues & liaise with patients
  • Meet and greet all patients and guests in a friendly, courteous and professional manner
  • Assist with checking-in for appointments where the auto check-in fails or patients have difficulty
  • Call patients in to consultations where the auto-call has failed or has been misheard
  • Communicate any delays in the clinical sessions to the waiting patients
  • Respond to patient enquiries and provide non-clinical advice to patients and carers
  • Book appointments
  • Deal with all face to face enquiries and/or obtain relevant help where necessary
  • Provide information on the surgery opening times and services offered
  • Answer in coming telephone calls as quickly as possible, deal with enquiry where within remit and/or cascade as appropriate
  • Ensure on-call matters are documented, updated and completed within the same day
  • Receive in, document and store as appropriate-immunisations, mail and parcels
  • Open daily mail, date stamp, sort and cascade as appropriate
  • Ensure any documentation and/or forms are correctly completed before release to patients
  • Any other duties as deemed necessary to the running of the surgery and care of the patients

Where you’ll work

171 WENLOCK ROAD

SOUTH SHIELDS

NE34 9BP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Business Administation Level 3 Apprenticeship Standard
    • End-Point Assessment (EPA)
    • Blended on/off the job training

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade C/4 or above)
    • Maths (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Time management

    About this company

    We only employ staff who are passionate about care and everyone at the surgery aims to go the extra mile.

    After this apprenticeship

    • Obtain Business Administrator L3 award
    • Progression within the sector

    Ask a question

    The contact for this apprenticeship is:

    WOODSPEEN TRAINING LIMITED

    Lesley Miller

    lesley.miller@woodspeentraining.co.uk

    The reference code for this apprenticeship is VAC1000283226.

    Apply now

    Closes in 30 days (Thursday 21 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.