Business Administration Apprentice

Summary

Dealing with customer inquiries, phone calls, orders. Speaking and building rapport with customers to try and find out information from them that will create sales opportunities.

Annual wage

£16,640 a year

Minimum wage rates (opens in new tab)

£320 per week opportunity for monthly bonus on top once fully trained

Training course

Business administrator (level 3)

Hours

Monday to Friday 8am-5pm.

40 hours a week

Possible start date

Monday 18 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Proactively calling businesses to fact find about them to understand their needs
Tracking projects and chasing down start dates and to find out who the work will be awarded to.
Quoting customers on construction consumables (full product training given)
Folllowing up on quotations to secure orders
Dealing with reactive customer enquiries / phone calls to service a customers needs
Processing orders
Build and manage an account base to get businesses continuously spending
Business to business sales

Where you’ll work

Cranmer House, Magna

34 Industrial Park

Temple Road

Rotherham

S60 1FG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training to take place in the work place & college release, 1 day per month

Business administrator Level 3 (A level)

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative

Other requirements

We are looking for a self-motivated, enthusiastic, confident self starter, that has the drive and ability to succeed in a fast paced environment.

About this company

Grayson (GB) Ltd are a multi-award-winning supplier of building products for masonry facades. We have grown to become the UK’s number one supplier of sundries to main contractors and masonry sub-contractors. Grayson’s experienced and knowledgeable experts regularly help contractors, sub-contractors, architects, and engineers navigate the vast array of options available to them and ensure correct product selection. Our highly respected specialists strive to deliver an unparalleled level of service and a unique stress-free approach to the procurement of building products. We understand that a true partnership goes beyond price; it’s about delivering exceptional value. With over 50,000 standard products instantly available from stock, Grayson ensures your project remains on time and on budget throughout the build process.

http://www.grayson-gb.com (opens in new tab)

After this apprenticeship

To become a key member of our sales team on a permanent basis. Financial rewards will grow in line with performance.

Ask a question

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