Road Freight Customer Service Apprentice

Summary

As a Road Freight Customer Care Operator, you will be handling all processes involved in Export and Import shipments from inception through to final destination delivery, by road freight.

Annual wage: £20,500 a year
Minimum wage rates (opens in new tab)
Training course: International freight forwarding specialist (level 3)
Hours: Monday to Friday 9.00am until 5.30pm
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job role:

Confidence in your ability to review and streamline transportation processes and ensure a stable, efficient and cost-effective portfolio of service partners to ensure Savino Del Bene product offering is competitive and seamless.
You will develop and build up carrier portfolio, documentation, customs procedures and associated commercial conditions.
Strong interpersonal and communication skills and are able to liaise with all relevant parties to ensure that customer expectations are met during the movement of cargo.

Role requirements:

Good communication skills – written and oral.
Team player and also able to work on own initiative.
Excellent organisation skills.
Customer service orientated.

Where you’ll work

Unit 2C, Coleshill House

Station Road

Coleshill

Birmingham

B46 1HT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS OFFICE NETWORK LTD

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents

Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.

Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.

Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.

Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.

Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.

Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.

Identify and source data from customers, systems or colleagues.

Identify and resolve problems in line with responsibilities.

Create and maintain productive working relationships with internal and external customers.

Adapt communication based on the situation and the audience.

Identify problems outside of limits of responsibility and escalate within company policy.

Communicate in writing, preparing communications on technical matters.

Communicate with others verbally, including internal and external customers.

Air. Use and adapt terminology appropriate to the air freight industry.

Air. Select and use documentation appropriate to the air freight industry.

Ocean. Use and adapt terminology appropriate to the ocean freight industry.

Ocean. Select and use documentation appropriate to the ocean freight industry.

Road. Use and adapt terminology appropriate to the road freight industry.

Road. Select and use documentation appropriate to the road freight industry.