Business Administration Apprenticeship - Firstpoint
FIRST POINT LOGISTICS LTD
BRISTOL, BS20 7DF
Closes in 30 days (Monday 25 November at 11:59pm)
Posted on 24 October 2024
Contents
Summary
The Client Account Support is an integral mechanism helping with organizing, planning and processing each customer transaction from start to finish; maintaining internal and external communication ensuring the business provides excellent customer service.
- Annual wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
After 3 months in the position, any candidate becomes eligible for the company bonus scheme which is paid on collective performance as opposed to individual – currently employees in this band are earning £6K+ on bonuses per annum!
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday (9.00am to 5.00pm).
40 hours a week
- Possible start date
-
Monday 6 January
- Duration
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1 year 6 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Client Account support the services and requirements of the regular and new clients through communication, organisation and prioritisation;
- They are responsible for building long term relationships with customers but also oversee (and have full knowledge) of the other client relationships – ensuring business continuity
and excellent customer service; - The Client Account Support helps with organizing, planning and processing each Customer transaction from start to finish; maintaining internal and external communication;
- They ensure that all processes are followed and that transactions are properly documented and recorded
- The Client Account Support will be trained to know, understand and deliver the entire services portfolio of the business.
Responsibilities:
- Achieving the overall collective sales target each month
- Ensuring conversion of all sales leads received from the sales team
- Responsible for retaining target margin in each transaction
- Maintaining service levels and KPI standards
- Responsible for upselling to each retained and new customer to increase transactional value
- Builds and maintains relationships with clients and customers
- Makes commercial decisions with the business at the forefront of thinking
- Supports the team by imparting knowledge and helping to problem solve
- Creates processes for others to follow and learn from / updating such SOP
- To attend regular team meetings
KPIs
- Maintains high level of customer satisfaction
- Achieves 80% of sales conversion from existing client enquiries
- Maintains targeted margin retention
- Maintains high level of on-time collections & deliveries
- Completes 121’s and appraisals
- Completes training and coaches others where required
- Maintains a high level of records and analytical data
Where you’ll work
A & W BUILDING
NEWFOUNDLAND WAY
PORTISHEAD
BRISTOL
BS20 7DF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LET ME PLAY LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Qualification: Level 3 Business Administration Apprenticeship Standard
- Training Provider: LMP Education (Rated in top 10 of UK providers)
- All learning delivered online/ remotely alongside role.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 4/C and above or Level 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this company
We offer a smart delivery network that offers choice and flexibility for customers using technologies that respect our people and planet. Our network is over 7000 professional couriers delivering to 220 countries by air, road or sea, access to over 75,000 European wide vehicles which range from a small van to an articulated lorry, and real-time GPS tracking
After this apprenticeship
- Possible full-time employment upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LET ME PLAY LIMITED
Horiya
horiya.haji@lmpeducation.org
The reference code for this apprenticeship is VAC1000283174.
Apply now
Closes in 30 days (Monday 25 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.