Customer Service Apprentice

HAYLEY GROUP LIMITED

West Midlands, B63 3XL

Closes in 15 days (Sunday 10 November at 11:59pm)

Posted on 25 October 2024

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Contents

Summary

Hayley Group is the largest independent distributor of engineering products and consumables in the uk.Hayley Group are offering an exciting opportunity for a Customer Service Practitioner Apprentice to join the IT Department Team based at their HQ branch located in Halesowen. This is a full -time office based role.

Annual wage
£14,896 a year

Minimum wage rates (opens in new tab)

£7.00 per hour

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday 8.00am-5.00pm 1 Hour Lunch Will be required to work 1 in every 4 saturdays (8.30am-12.30pm) Max 40 hours per week

40 hours a week

Possible start date

Monday 11 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Working within the IT Department as a Customer Service Apprentice.
  • Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users
  • Use of IT Systems
  • Administration Duties
  • Updating /data entry
  • Involvement with projects to ensure they run smoothly
  • Ensuring effective support provided to IT Team and ensuring that quality standards are met and maintained within the business
  • Respond to service satisfaction surveys to identify any improvements required for department

Where you’ll work

Shelah Road

Halesowen

West Midlands

B63 3XL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner L2
    • Functional Skills Maths & English Level 2
    • Min 20% OTJT
    • EPA
    • No day release- inhouse training

    More training information

    You will learn excellent customer service skills

    Time Management

    How to work with a helpdesk system

    No day release is required

    Confidence to engage with people on a professional level

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade GCSE - grade 4 or above)
    • Maths (grade GCSE - grade 4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience

    Other requirements

    Position is working within small administration department liaising and supporting the sales team.

    About this company

    Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.

    Company benefits

    23 days annual leave (Plus public/bank holidays) Company Pension- If eligible Free Death in Service cover (If eligible) Invitation to healthcare scheme Wellness programmes Workwear and PPE Provided Inhouse training provided through Hayley

    After this apprenticeship

    Can progress within business to Team Leader L3

    Ask a question

    The contact for this apprenticeship is:

    STAFF SELECT LTD

    Carolyn Marson

    carolyn.marson@novatraining.co.uk

    07534486764

    The reference code for this apprenticeship is VAC1000283134.

    Apply now

    Closes in 15 days (Sunday 10 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.