Customer Service Apprentice
HAYLEY GROUP LIMITED
West Midlands, B63 3XL
Closes in 15 days (Sunday 10 November at 11:59pm)
Posted on 25 October 2024
Contents
Summary
Hayley Group is the largest independent distributor of engineering products and consumables in the uk.Hayley Group are offering an exciting opportunity for a Customer Service Practitioner Apprentice to join the IT Department Team based at their HQ branch located in Halesowen. This is a full -time office based role.
- Annual wage
-
£14,896 a year
Minimum wage rates (opens in new tab)
£7.00 per hour
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday-Friday 8.00am-5.00pm
1 Hour Lunch
Will be required to work 1 in every 4 saturdays (8.30am-12.30pm)
Max 40 hours per week
40 hours a week
- Possible start date
-
Monday 11 November
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Working within the IT Department as a Customer Service Apprentice.
- Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users
- Use of IT Systems
- Administration Duties
- Updating /data entry
- Involvement with projects to ensure they run smoothly
- Ensuring effective support provided to IT Team and ensuring that quality standards are met and maintained within the business
- Respond to service satisfaction surveys to identify any improvements required for department
Where you’ll work
Shelah Road
Halesowen
West Midlands
B63 3XL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner L2
- Functional Skills Maths & English Level 2
- Min 20% OTJT
- EPA
- No day release- inhouse training
More training information
You will learn excellent customer service skills
Time Management
How to work with a helpdesk system
No day release is required
Confidence to engage with people on a professional level
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade GCSE - grade 4 or above)
- Maths (grade GCSE - grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Position is working within small administration department liaising and supporting the sales team.
About this company
Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.
Company benefits
23 days annual leave (Plus public/bank holidays) Company Pension- If eligible Free Death in Service cover (If eligible) Invitation to healthcare scheme Wellness programmes Workwear and PPE Provided Inhouse training provided through Hayley
After this apprenticeship
Can progress within business to Team Leader L3
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
carolyn.marson@novatraining.co.uk
07534486764
The reference code for this apprenticeship is VAC1000283134.
Apply now
Closes in 15 days (Sunday 10 November at 11:59pm)
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