IT Technician Apprentice

Summary

To contribute to the effective operation of the school by facilitating the smooth running of the schools IT systems and providing first line support and advice to staff and students,

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: (8am-4pm Monday - Thursday and 8.00am -3.30pm on Friday)
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To contribute to the effective operation of the school by:

Facilitating the smooth running of the schools IT
systems
Providing first line support and advice to staff and
students
Providing support and maintenance for network
hardware and soft ware, including classroom
support
Provide technical and AV support for events
Support in house training as and when required
Support delivery of small projects

IT Support

Support IT Network Manager with help desk including:

Act as a point of contact for first line help desk requests, responding appropriately to resolve requests, in a timely manner
Provide first line IT support services to staff and students on school related issues
Log all requests for IT Support time and maintain appropriate notes regarding any work carried out
Deal with priorities of tasking as agreed daily with IT Network Manager
Escalate support requests as necessary to ensure prompt resolutions
Keep staff / students informed as to progress of assigned tasks
Create new user accounts and delete accounts that are no longer required on all systems in use in the school
Perform regular room and equipment checks to provide maximum availability, keeping a log of faults found and informing the IT Network Manager of any issues that may affect the IT
provision to the school
Assist with the repair process for chromebooks and laptops, logging and arranging repairs as necessary
Support IT Network Manager with maintaining and cleaning computers, projectors , AV equipment, printers / copiers including
Maintain student and staff printer credits - liasing with finance
department in relation to student payments
Basic servicing of printers and reporting to a third party if additional maintenance or parts are required
Management of printing supplies

Media Support

Support IT Manager with Audio Visual Systems
including;

Provide first line support to staff/students using audio / visual equipment
Maintain and set up audio visual equipment for concerts and extra curricular events i.e parent information evenings,open evenings etc
Provide training on the Hall equipment and provide documentation as necessary
Liaise with lettings regarding outside hirings Audio / Visual requirements
Maintenance of classroom Interactive Screens and projectors

Where you’ll work

OAKWOOD DRIVE

ST ALBANS

AL4 0XB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy