Business Administration Apprentice (Warranty Control)

Summary

Assist in the administration and control of the companys warranty procedures. Liaising with customers and warranty repair technicians to carry out in warranty and out of warranty product repairs; reporting to Warranty Co-Ordinator. Benefits include: 25 days holiday + Bank Holidays New flexible holiday scheme Bupa Healthcare package

Annual wage: £12,646.40 to £22,605.44 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 08:30 - 17:00 Friday, 08:30 - 15:30
38 hours a week
Possible start date: Tuesday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Control of administrative processes for customer and distributor repairs using Epicor to record and monitor repair process, following the documented procedures
Administration of returned units to stock, issue credit notes when required
Liaise with all internal departments as and when required
Assist Warranty Co-Ordinator in all aspects in an ever growing department

Where you’ll work

Highfield House Hunmanby Industrial Estate

Hunmanby

YO14 0PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CRAVEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

The Training provided by Craven College is blended via:

Monthly online theory and underpinning knowledge classes
Monthly face to face meetings between Apprentice and Learning
Development Advisor to link knowledge learning to practical ongoing work / duties development for the Apprentice

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C or above)
Maths (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

The Company is situated in Hunmanby North Yorkshire (between Filey and Bridlington). Public transport services (trains and buses) are available to travel to site each day, but having your own method of travelling to work might be helpful.

About this company

DSE is recognised as the world’s leading manufacturer of generator controllers and is the only control solutions provider solely based in the United Kingdom. There are opportunities here to gain more than just experience. We allow individuals to gain a unique DSE experience. If you like what you have heard about us and want to push yourself to be the best you can be.

https://www.deepseaelectronics.com/careers (opens in new tab)

Company benefits

25 days holiday + Bank Holidays New flexible holiday scheme Bupa Healthcare package Life Insurance Enhanced Maternity/Paternity pay 5% Pension contributions Companywide performance based annual bonus scheme

After this apprenticeship

At DSE, highly talented individuals are collectively shaping the future of the generator control industry. This is your opportunity to add something to our world-class team and inspire our work. Our global footprint is impressive
We employ over 200 talented individuals and distribute products in over 150 countries worldwide, each one designed and manufactured at our state-of-the-art facility in the heart of North Yorkshire
There are opportunities here to gain more than just experience. We allow individuals to gain a unique DSE experience. If you like what you have heard about us and want to push yourself to be the best you can be

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Phil Armitt

parmitt@craven-college.ac.uk

01723588072

The reference code for this apprenticeship is VAC1000283118.

Apply now

Closes in 14 days (Tuesday 5 November at 11:59pm)

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