Business Administration Apprentice - Urgent & Emergency Care – Find an apprenticeship

Summary

This is an exciting opportunity to join our busy Acute Medicine Department at Kings Mill Hospital. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail. Join us and start your career in healthcare administration with Sherwood Forest Hospitals NHS Foundation Trust.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, times to be confirmed.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide administrative and secretarial services across the Acute Medicine Department.
Support the Department with cross-cover responsibilities for our teams, including providing a communicative link for internal and external enquiries.
Data entry into Trust systems.
Assist with and manage the diaries of the Consultants within the team.
Support with departmental meetings.
Supporting the Records Assistants to ensure all filing is completed promptly and timely.
To support general office duties such as photocopying, filing and taking telephone messages and passing them on efficiently.
To shadow the Acute Medicine professionals to gain insight and knowledge of the role.
Any other reasonable duties consistent with the role.

Where you’ll work

Mansfield Road

Sutton-in-Ashfield

NG17 4JL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is predominantly a work-based programme, which means that most of your learning will take place on the site of your employment and within your contracted working hours.

We host supporting workshops regularly throughout the apprenticeship, which you will attend in person at our Derby Road campus or remotely using Microsoft Teams. These workshops are carefully designed to support the learning required throughout the apprenticeship.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

Requirements

Desirable qualifications

GCSE in:

English (grade A-C or 4-9)
Maths (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental

About this company

As one of the three hospitals within Sherwood Forest Hospitals NHS Foundation Trust, King’s Mill Hospital is a modern, clean and welcoming place to receive treatment, visit or work at, and has had over £320m invested in our facilities. King’s Mill is home to our busy Emergency Department, as well as our maternity services, inpatient facilities, clinics and therapy services and many other services. It offers over 550 bed spaces (over half of them in single-occupancy en-suite rooms), deals with around 46,000 inpatients, 92,000 emergency cases, and 28,000 day cases, whilst delivering over 3,400 babies each year.

https://www.sfh-tr.nhs.uk/work-for-us/our-vacancies (opens in new tab)

Company benefits

Sherwood is nationally recognised as being an excellent place to work and deliver care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Sherwood has a great reputation for staff career development, and we would support you to secure a full-time administration post on completion of your apprenticeship.

Ask a question

The contact for this apprenticeship is:

Sherwood Forest Hospitals NHS Foundation Trust

Kelly Lawson

Kelly.Lawson@nhs.net

The reference code for this apprenticeship is VAC1000283080.

Apply now

Closes in 19 days (Sunday 10 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply for this apprenticeship, please follow the link. Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post. Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

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Business Administration Apprentice - Urgent & Emergency Care

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