Medical Receptionist Apprentice Administrator
CORBRIDGE MEDICAL GROUP
NORTHUMBERLAND, NE45 5LG
Closes in 28 days (Wednesday 20 November)
Posted on 21 October 2024
Contents
Summary
To act as a focal point of communication between patients and all members of the Primary Health Care Team (PHCT). You will also check patients in for surgeries or clinics and direct to the appropriate doctor or nurse, as well as other duties.
- Annual wage
-
£13,650 a year
Minimum wage rates (opens in new tab)
£7 for a 16–18-year-old. If you are 19 years or older your pay will be £7 per hour for the first 12 months, then it will increase to National Minimum Wage [NMW] for your age.
- Training course
- Business administrator (level 3)
- Hours
-
Monday, 8.00am to 6.00pm.
Tuesday - Friday, 8.00am to 6.00pm.
Shifts to be confirmed between those hours.
37 hours a week
- Possible start date
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Monday 25 November
- Duration
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1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Check patients in for surgeries or clinics and direct to the appropriate doctor or nurse
- Maintain familiarity with appointments system in operation and options available for patients to enable the most effective booking of appointments using care navigation skills
- Record requests for home visits onto the daily visits list including all relevant information, and where necessary refer to the duty doctor.
- Advise patients of the system for arranging non-urgent ambulance transport.
- Give pathology/x-ray results to patients according to agreed procedures
- Explain practice arrangements to new patients and temporary residents and ensure necessary procedures are completed
- Respond to all queries and requests for assistance from patients, visitors and other members of the PHCT
- Pass messages, whether orally or in writing, accurately and promptly
- Advise patients of relevant charges for private services, accept payment and issue receipts
- Ensure reception and waiting areas are kept clean and tidy
- Receive requests for repeat prescriptions and check that items requested have been authorised
- Issue the prescription form for the doctor’s signature.
- Refer any queries to the appropriate doctor for action
- Provide the point of contact for patients with enquiries relating to their repeat prescriptions and ensure follow-up action is taken if the enquiry cannot be resolved immediately.
- Ensure any necessary records are prepared in advance for surgeries and visits including nightly lists of next day’s surgery appointments
- Sort incoming mail and direct to the appropriate member of the team
- Ensure correspondence, reports, results etc are scanned and/or filed in the correct record
- Operation of the telephone system
- Receive and make calls as required. Divert calls and take messages as appropriate
- Ensure that the system is operational at the beginning of each day and switched over to the night service at the end of each day
- Preparation of consulting rooms, monitoring of waiting area
- Ensure consulting rooms are tidy prior to start of each session
- Re-stock with stationery as necessary
- Monitor waiting areas to ensure they are tidy
- Start and End of Day Procedures
- Open up premises at the start of each day, set alarm to day function and make all necessary preparations to receive patients
- Secure premises at end of day if required, ensure building is totally secured, internal lights off and alarm activated
- General
- Monitor the effectiveness of the above systems and report any problems or changes required
- Consider and be prepared to act upon your own training & development needs, in discussion with the practice manager
- Any other delegated duties considered appropriate to the post
- Special requirements of the post:
- An understanding, acceptance and adherence to our policy of strict confidentiality
- An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ and other PHCT members’ enquiries and requests
- Attention to detail and accuracy
- Excellent communication skills
Where you’ll work
CORBRIDGE HEALTH CENTRE
NEWCASTLE ROAD
CORBRIDGE
NORTHUMBERLAND
NE45 5LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Business Administrator - Level 3 standard.
Blended on/off the job training and location to be confirmed.
Level 3 units included in the programme include:
- The Organisation
- Business Fundamentals
- Decision Making
- Project Management
- Managing Performance
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Desirable qualifications
GCSE or equivalent in:
- Science (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
We are a five partner GP practice based in Corbridge, Northumberland providing medical services to around 7,200 patients in Corbridge and the surrounding area. We dispense medication to patients living in rural areas and we are an active training practice with GPs in training, 3rd year and 5th year medical students attached to the practice.
After this apprenticeship
- A permanent position within the organisation
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
The reference code for this apprenticeship is VAC1000283054.
Apply now
Closes in 28 days (Wednesday 20 November)
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After signing in, you’ll apply for this apprenticeship on the company's website.