IT Support Apprentice
HEYGATES LIMITED
Northampton, NN7 3QH
Closes in 22 days (Friday 15 November at 11:59pm)
Posted on 21 October 2024
Summary
A fantastic opportunity has become available for an IT support Apprentice to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and the potential to travel to other sites in the UK.
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Training course
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Information communications technician (level 3)
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Hours
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Monday - Friday (9:00am - 5:30pm).
37 hours a week
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Possible start date
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Monday 18 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
A fantastic opportunity has become available for an IT support Apprentice to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and the potential to travel to other sites in the UK.
Key Duties:
- The first point of contact for IT support related queries from the various sites
- Take ownership of user problems and be pro-active when dealing with issues
- Troubleshoot and assist users face-to-face, by phone, be email or remote access
- Maintaining inventories of IT equipment including mobile phones
- Carry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure.
Where you’ll work
Bugbrooke Mills
Bugbrooke
Northampton
NN7 3QH
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
- ICT (Information Communications Technician) level 3 apprenticeship standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a level 3 IT qualification
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 +)
- Maths (grade C/4 +)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Creative
- Passion for ICT
- Hard-working
- Positive attitude
- Willingness to learn
About this company
Our client is a family business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th Century. The business spans farming, flour and feed milling and baking, with ten flour mills on four sites, a feed mill, two modern bakeries and 7500 acres of mainly arable land in England.
After this apprenticeship
- Potential for permanent role after completion of apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
Hello@justit.co.uk
The reference code for this apprenticeship is
VAC1000283044.
Apply now
Closes in 22 days (Friday 15 November at 11:59pm)
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