Project Coordinator Apprentice

Summary

Silver Lining is a professional, award-winning IT service provider based in Fareham. Since 2007 we have been providing the very best in business IT, telecommunications, connectivity and security. We are looking for a new Project Coordinator Apprentice to join our growing team to support and deliver even more projects to our customers.

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 08:30 to 17:30.
40 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To assist and support the Project Manager, Customer Operations Supervisor and/or Director of Customer Operations with the provisioning for, and delivery of customer projects
Creating a project schedule with milestones, due dates, and resources, such as team members, which will then be submitted to management/customer for approval
Making sure that the project team have the tools they require to execute the project
Helping with the documentation of each phase of the project.
Working with team members in the field or on-site who have project issues
Keep up the morale of team members and build relationships with them to develop a strong working unit and supporting their impact on the success of a project
To track, analyse, and communicate project risks and opportunities
Ensuring deadlines are met
Providing administrative support
Organising project team meetings and recording minutes
To thoroughly update customers throughout the project journey.
Break projects into doable actions and set timeframes
Liaise with clients and/or engineers to identify and define requirements, scope and objectives
Assign tasks to internal teams and assist with schedule management
Make sure that the customers’ needs are met as projects evolve
Monitor project progress and handle any issues that arise
Act as the point of contact and communicate project status to all participants
Work with the Project Manager/Operations Manager to eliminate blockers
Create and maintain comprehensive project documentation, plans and reports in line with Silver Lining project document process
To fill the role of Customer Operations Administrator as required in relation to BAU opportunities, termination requests, billing queries and quoting
To support with account management queries and resigns where accounts are assigned to the Customer Operations Team
To partake in the management and stock take of Silver Lining’s stock system

Where you’ll work

THE GRANARY

WHITELEY LANE

FAREHAM

PO15 6RQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH HAMPSHIRE COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or higher)
Maths (grade 4/C or higher)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Microsoft 365 (Word/Excel)
Full Driving Licence

About this company

Silver Lining is a professional IT service provider based in Hampshire. Since 2007 we have been providing the very best in business IT, telecommunications, connectivity and security solutions across the UK and Europe. It is our mission to ensure improved efficiency, reduced running costs and the flexibility to easily upgrade as your business grows. We provide everything from telephone systems to outsourced IT support and infrastructure.

https://silver-lining.com/ (opens in new tab)

Company benefits

Monthly team budget for team activities, Company Events, Free On-site Parking, Cycle-to-Work and Tech Schemes, Employee Wellbeing Support

After this apprenticeship

Following completion of the apprenticeship there may be further opprtunties to develop within the Customer Operations Team.

Ask a question

The contact for this apprenticeship is:

SILVER LINING CONVERGENCE LTD

Kelly Semmens

human.resources@silver-lining.com

The reference code for this apprenticeship is VAC1000283033.

Apply now

Closes in 25 days (Friday 15 November at 11:59pm)

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