INTERNATIONAL FRIEGHT FORWARDING APPRENTICE (Air Freight)

DHL GLOBAL FORWARDING (UK) LIMITED

Luton, LU5 5TA

Closes in 10 days (Friday 1 November at 11:59pm)

Posted on 21 October 2024

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Summary

An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight via Air or Ocean, and/or Road. This can include Exporting and Importing Goods from and to the UK and across the World.

Annual wage
£14,625 a year

Minimum wage rates (opens in new tab)

Salary reviewed after first years training

Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday: 9am – 5.30pm

37 hours a week

Possible start date

Monday 4 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Develop relationships with customers (internal/external)
  • Ensure all customer enquiries are responded to promptly and professionally
  • Adhere to Customs Compliance procedures and documentation
  • Ensure each ‘Job File’ is fully and accurately completed
  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Work with DGF departments on Ocean or Air freight planning and coordination
  • Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
  • Liaise with overseas offices on Ocean or Air freight planning and coordination
  • Maintain mandatory milestones through the Company's Freight Forwarding system
  • Use Company systems to create, manage and maintain the movement of freight
  • Update the Company’s customer complaints system with all required inputs
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
  • Contribute to the ‘First Choice’ continuous improvement program
  • Participate in Monthly Team briefing sessions and weekly performance dialog meetings
  • Complete all statutory and mandatory training as and when required

Where you’ll work

Unit 2, Woodside Industrial Estate

Foster Avenue

Dunstable

Luton

LU5 5TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.
  • Air. Use and adapt terminology appropriate to the air freight industry.
  • Air. Select and use documentation appropriate to the air freight industry.
  • Ocean. Use and adapt terminology appropriate to the ocean freight industry.
  • Ocean. Select and use documentation appropriate to the ocean freight industry.
  • Road. Use and adapt terminology appropriate to the road freight industry.
  • Road. Select and use documentation appropriate to the road freight industry.
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.

    • Your training plan

    • International Freight Forwarding Specialist Level 3
    • On the job training delivered by the employer 
    • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
    • Allocation of an apprenticeship delivery coach who will carry out regular training assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
    • Identify, track and support 6 hours off the job training activities 
    • Quarterly formal progress review meetings, identifying learning achievements and next steps

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)
    • Any (grade A - D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Number skills
    • Team working

    About this company

    DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,100 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

    http://www.dhl.com (opens in new tab)

    After this apprenticeship

    For the right candidate, based on your development and performance during the apprenticeship, the aim is that Apprentices move into a permanent position within the business towards the end of their Fixed Term Contract – subject to a suitable vacancy being available at that time and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.

    Ask a question

    The contact for this apprenticeship is:

    SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

    Paul Anthony Cotton

    paul.cotton@seetec.co.uk

    The reference code for this apprenticeship is VAC1000283031.

    Apply now

    Closes in 10 days (Friday 1 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.