Apprentice Transport Operative

Summary

To work in our busy transport office, dealing with drivers and customers, problem solving, giving jobs out, working on our computer system and general office duties.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Traffic operator (level 2)
Hours: 40 Hours and 1 hour break. Monday - Friday (Times to be confirmed).
40 hours a week
Possible start date: Sunday 1 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering phones
Dealing with drivers
Passing jobs out
Putting jobs on system and general office duties

Where you’ll work

WARRINGTON SOUTH BUSINESS PARK

UNIT 3

LYNCASTLE ROAD

APPLETON THORN

WA4 4SN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NATIONAL LOGISTICS ACADEMY LTD

Your training course

Traffic operator (level 2)

Equal to GCSE

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.

Comply with health and safety when working.

Follow company policy, processes and standard operating procedures.

Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.

Plan multiple drop routes and jobs.

Inputting customer jobs for collection and delivery.

Track job progress.

Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.

Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.

Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.

Optimises routes, vehicle type and loading.

Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.

Arrange the maintenance and inspection of the vehicle.

Use technology, and systems. General data protection regulation (GDPR). Cyber security.

Use the traffic management system or other relevant systems, to add, and update customer job requirements.

Conduct a briefing or debriefing session with colleagues.

Communicate in writing with others for example, internal and external customers, colleagues, and managers.

Communicate with others verbally for example, internal and external customers, colleagues, and managers.

Manage customer queries and complaints.

Apply the company’s service standards for internal and external customer services.

Escalate issues, for example, driver infringements and non-operational procedures.

Apply team working and wellbeing principles.

Apply equity, diversity, and inclusion principles in the workplace.

Carry out and record learning and development activities.

Your training plan

Traffic operator Level 2 (GCSE).

Requirements

Desirable qualifications

GCSE in:

English, Maths and IT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

Established over 20 years and still growing. Opportunity to become part of the NLC Team !

http://www.nlctransport.co.uk (opens in new tab)

After this apprenticeship

Transport Planner / Supervisor.

Ask a question

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