Apprentice ICT Technician

ADVANCED IT SERVICES NOTTINGHAM LTD

Nottingham, NG10 1FT

Closes in 16 days (Friday 15 November at 11:59pm)

Posted on 18 October 2024


Summary

Are you looking to kickstart your career in IT? Look no further than Advanced IT. Established in 2000, Advanced IT brings over two decades of experience in the Education Sector, providing innovative ICT solutions. They proudly partner with over 150 UK education establishments, offering deep expertise and commitment to excellence.

Annual wage
£14,430 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday 8.00am - 4.00pm / 7.30am - 3.30pm.

37 hours a week

Possible start date

Monday 18 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reporting to the Senior ICT Technician, The ICT apprentice will have a range of duties in their own area assisted by a senior tech. They are expected to work both with supervision and independently. The ICT Apprentice will be involved in resolving routine ICT issues and contributing to new programmes and projects.

Your day-to-day duties will include, but are not limited to the following:

  • Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
  • Office 365/Exchange console administration
  • Problem-solving and workflow management
  • Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
  • Cabling and connectivity installations
  • Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
  • Perform various stock check requests as advised by senior’s requests
  • Meet and greet our user base. Perform scheduled appointments and tasks
  • To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end-point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
  • The apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
  • Carry out hardware inspections and repairs as and when required

Where you’ll work

Midland House

7 Acton Street

Long Eaton

Nottingham

NG10 1FT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    • Level 3 Information Communications Technician Apprenticeship Standard
    • Remote training via Zoom
    • Full support from training mentor

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    About this company

    AIT have worked within the Education Sector for two decades and our talented team have over 150 years of experience combined; which has given us a unique understanding of the challenges Schools and Trusts face when it comes to their ICT requirements, and long-term strategic planning. Specialising in the Public Sector, we’ve cultivated strong partnerships with industry leaders, expanding our team of dedicated experts. AIT aspires to be a premier Education ICT Partner in the UK, driven by foundational principles embedded in every aspect of our services. Established in 2000, we provide innovative ICT solutions, partnering with over 150 UK education establishments. Our consistent, sustainable growth stems from a customer-first ethos, and our technical staff, many recruited from school SLT and IT positions, are committed to the education sector’s ethos of teaching and learning.

    https://aitn.co.uk/about/ (opens in new tab)

    Company benefits

    Company events. Company pension. Employee discount. Free parking. Life insurance. On-site parking.

    After this apprenticeship

    • For someone looking to progress their role, the ICT Technician apprentice roles naturally leads into roles such as: IT Technician, Field Technician and Third Line support

    Ask a question

    The contact for this apprenticeship is:

    ALTHAUS DIGITAL LIMITED

    Molly Davies

    Molly@althausdigital.co.uk

    The reference code for this apprenticeship is VAC1000282987.

    Apply now

    Closes in 16 days (Friday 15 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.