Apprentice ICT Technician

Summary

Are you looking to kickstart your career in IT? Look no further than Advanced IT. Established in 2000, Advanced IT brings over two decades of experience in the Education Sector, providing innovative ICT solutions. They proudly partner with over 150 UK education establishments, offering deep expertise and commitment to excellence.

Annual wage: £14,430 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday 8.00am - 4.00pm / 7.30am - 3.30pm.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reporting to the Senior ICT Technician, The ICT apprentice will have a range of duties in their own area assisted by a senior tech. They are expected to work both with supervision and independently. The ICT Apprentice will be involved in resolving routine ICT issues and contributing to new programmes and projects.

Your day-to-day duties will include, but are not limited to the following:

Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
Office 365/Exchange console administration
Problem-solving and workflow management
Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
Cabling and connectivity installations
Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
Perform various stock check requests as advised by senior’s requests
Meet and greet our user base. Perform scheduled appointments and tasks
To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end-point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
The apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
Carry out hardware inspections and repairs as and when required

Where you’ll work

Midland House

7 Acton Street

Long Eaton

Nottingham

NG10 1FT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy