Apprentice Business Administrator

Summary

Tees Valley Flooring are looking for an apprentice to join their busy flooring company. They are looking for a candidate who is passionate about working in administration to join their company. In this role you will be providing support to the office team with all admin tasks as well as delivering excellent customer service to their customers.

Annual wage: £12,979.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 8.00am – 4.30pm. Fridays, 8.00am – 3.30pm.
39 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The below outlines the basic duties expected from a BCCA at Tees Valley Flooring. These are general duties and some additional tasks may be added on once experience and confidence has grown.

Duties will include:

Ad hoc standard admin duties
Answering the flooring office phone
Take messages for others in the company assuring you deliver the message in a timely manner, reminding others to return the call
Recording all incoming customer care issues
Make any internal and external calls needed after receiving instruction from managers or team members
Checking emails regularly to ensure a quick response
Booking in appointments direct with customers and site managers
Updating the builders daily on the status of the customer care
Creating customer care job sheets for the fitters
Following up with the fitters after a job has been completed
Work with & liaise with internal teams when required

Where you’ll work

24 Arkgrove Industrial Estate

Ross Road

Stockton-On-Tees

TS18 2NH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration at Stockton Riverside College
Functional Skills maths and English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative
Microsoft office knowledge
Confident taking calls
Able to work under pressure
Time management
A good telephone manner
Ability to follow instruction

About this company

With a wealth of experience in all floor products Tees Valley Flooring Strive to meet expectations of all clients, whether you’re a home or business owner.

https://www.facebook.com/teesvalleyflooringltd (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000282975.

Apply now

Closes in 13 days (Sunday 3 November at 11:59pm)

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