Customer Service Practitioner Apprenticeship [Florists]

BLOOMS OF THORPE BAY LTD

SOUTHEND ON SEA, SS1 3EB

Closes in 29 days (Friday 22 November at 11:59pm)

Posted on 18 October 2024

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Contents

Summary

Do you have a passion for flowers and a knack for making people smile? We're looking for a friendly and enthusiastic Customer Service Practitioner Apprentice to join a vibrant flower shop in Thorpe Bay. In this role, you'll be the heart of their customer experience, helping people find the perfect blooms for every occasion.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 09:00 - 17:00. Saturday, 09:00 - 16:00. Sunday, closed.

30 hours a week

Possible start date

Monday 2 December

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Welcome customers warmly and create a positive and inviting atmosphere.
  • Actively listen to customer needs and preferences to assist them to purchase flowers appropriate to their requirements.
  • Process customer orders accurately and efficiently, both in-store and over the phone.
  • Communicate care instructions to ensure customers get the most out of their flowers.
  • Serve customers drinks and cake in the tea room.
  • Keep tables clean and tidy ready for the next customer.
  • Handle cash and credit card transactions professionally.
  • Maintain a clean and organised shop floor.
  • Contribute to a positive and collaborative team environment.

Where you’ll work

451 WOODGRANGE DRIVE

SOUTHEND ON SEA

SS1 3EB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

    More training information

    • You will meet a dedicated skills coach for two hours each month in person who will provide all the help and support needed.

    Requirements

    Desirable qualifications

    GCSE in:

    • Maths and English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working
    • Creative

    About this company

    It takes skill to master the art of getting nature's beauty and transform it to a sensation of colours and emotions. Creativity and innovation, two great skills combined with craftsmanship and sense of style is what Blooms of Thorpe Bay is all about.

    https://bloomsofthorpebay.co.uk/ (opens in new tab)

    Company benefits

    The company offer an apprenticeship starting wage and benefits package, including a discount on floral purchases.

    After this apprenticeship

    • A permanent position may be offered upon successful completion of the apprenticeship. Opportunity to learn and develop within the company. Progression on to higher apprenticeship / training.

    Ask a question

    The contact for this apprenticeship is:

    RM TRAINING (UK) LIMITED

    Chris Greenfield

    chris@rmtraining.co.uk

    01702782001

    The reference code for this apprenticeship is VAC1000282941.

    Apply now

    Closes in 29 days (Friday 22 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.