IT Project Engineer Apprentice

Summary

As an Apprentice Project Engineer, you will be helping us to deliver our software and solutions into live operational service for our suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday 8.30am - 5.30pm
37 hours a week
Possible start date: Friday 8 November
Duration: 1 year 3 months
Positions available: 4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job roles and responsibilities once fully trained:

Build, Commissioning, and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments
Fault finding our product suite of solution/s at both hardware and software levels
When required, create, review and update NEC Engineering documentation, for example workplans, work instructions and technical guides
The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand
The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service
The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained
Continually follow and adhere to NEC Software Solutions outlined process and procedures
Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones
Present a professional approach and attitude to all work undertaken
Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations

Where you’ll work

Unit B1 - Methuen South

Chippenham

SN14 0GT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy