Business Administration Apprentice Level 3 (Trust Wide)

Summary

Exciting opportunities have arisen for Business Administration Apprentices, within Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a level 3 apprenticeship qualification (15 months).

Annual wage: £23,615 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Shifts to be confirmed/
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year 3 months
Positions available: 12

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support and assist in the provision of an administration service to the designated department/ward team
This will include data input, storage and retrieval of data, filing, handling of post
Dealing with telephone enquiries

Where you’ll work

7-8 Silver Fox Way

Cobalt Business Park

Newcastle upon Tyne

Tyne and Wear

NE27 0QJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Become prepared and knowledgeable within the working environment and work towards gaining a Level 3 Apprenticeship as a Business Administrator
To gain relevant work based apprenticeship in a Business Administration environment
To support and assist in the provision of an administration service to the designated department/ward team. This will include data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries

Requirements

Essential qualifications

GCSE or equivalent in:

5 subjects including Maths and English (grade 9-4 (A-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Professional attitude
Positive work ethic

Other requirements

Our apprenticeships are Trust wide and placements will be available across the Northumbria Trust sites.

About this company

We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.

https://www.northumbria.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Successful applicants, on completion of their apprenticeship programme will be able to apply for vacancies within Northumbria Healthcare Trust, where their qualifications meet the requirements for the post, and will be guaranteed an interview

Ask a question

The contact for this apprenticeship is:

Northumbria Healthcare NHS foundation Trust

Maxine Bennett

maxine.bennett@northumbria-healthcare.nhs.uk

07970789878

The reference code for this apprenticeship is VAC1000282907.

Apply now

Closes on Sunday 24 November

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply and for more information, please follow the link.

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