Apprentice Office Administrator

Summary

An exciting opportunity has arisen for an Office Administration Apprentice for a busy doctors surgery, based in Gateshead. There is an excellent opportunity to progress and grow within the practice for the right candidate who is enthusiastic and willing to learn new skills.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

£12480 rising to £13884 after initial training/probationary period of around 6 months.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Monday 11 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main purpose of the role is to complete a wide range of duties to include greeting patients and general administrative tasks. Also to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Full training will be given and will also be ongoing.

Duties to include:

Meeting and greeting of patients
Making and cancelling appointments and general reception desk duties
Ensuring front desk is clean and tidy
Prescription requests /queries
Photocopying
Opening post
Making up sample packs
Filing
Putting away nursing stock
Ensuring kitchen area clean

Where you’ll work

WREKENTON HEALTH CENTRE

SPRINGWELL ROAD

WREKENTON

GATESHEAD

NE9 7AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator level 3 apprenticeship.

More training information

Attend monthly day release sessions with Access Training in the Team Valley.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Handling confidential data
Confident telephone manner

Other requirements

Please ensure that you can travel to Wrekenton for a 09.00am start and that you can attend monthly day release sessions with Access Training on Team Valley.

About this company

Wrekenton Medical Group aim to provide all of its patients with a comprehensive range of healthcare services, such as childhood immunisation, dietary advice and general health checks, covering one-off problems to longer term illnesses. The practice aims to deliver the highest possible quality care to all of its patients, and provide a personal and professional approach to healthcare provision.

After this apprenticeship

There is an excellent opportunity to develop your skills within the practice for the right candidate who is enthusiastic and willing to learn.

Ask a question

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