Customer Service Apprentice

Summary

Learning to apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, and processing of customer orders/enquiries. The main tasks within the department are to provide support by way of good information to and from the customer be it internal or external.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Standard Day Shift - Monday to Thursday, 07:30 - 16:00. Friday, 07:30 - 12:30.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Achieved by close liaison with, and flow of information between, Customer Service and the Logistics Team, the tasks/responsibilities are:

Responding to telephone queries on: prices, delivery, progress etc
Processing orders, amendments and schedules
Producing and issuing Standard quotations
Issuing order confirmations
Creating and issuing open order books (Microsoft Excel)
Attending customer meetings
Filing
Raising and issuing credit notes
Raising invoices
Processing customer returns

Where you’ll work

Doddington Road

Lincoln

LN6 3RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner qualification
You will meet with a College assessor who will set your work and monitor your progress. The Apprentice will mostly be on the site of NMB-Minebea UK Ltd.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Completion of this apprenticeship provides an ideal path to the Customer Service Specialist Level 3 apprenticeship qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade C / 4)
Maths (grade Grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Team working

About this company

Minebea produces ultra-high-precision parts in our own factories throughout the world, supporting all kinds of industry and has approximately 58,000 employees worldwide. Our products range from the smallest miniature bearings in the world derived from our commitment to precision, to spherical bearings that are joints in aircraft, LCD backlights for smart phones, lighting equipment, and electronic equipment for space rockets. More than a thousand types of Minebea aircraft parts that have been certified by major aircraft manufacturers. NMB-Minebea UK Ltd., specifically produces precision machined large spherical bearings for aerospace. The Lincoln operation was established in 1880, as Rose Bearings. Minebea Company Japan purchased the business in 1987 and branded the company NMB-Minebea UK Ltd. in 2003.

After this apprenticeship

Completion of this apprenticeship provides an ideal path to the Customer Service Specialist Level 3 apprenticeship, becoming an accomplished member within the Customer Service department.

Ask a question

The contact for this apprenticeship is:

NMB-MINEBEA UK LTD

Matthew Harrison

recruitment.lincoln@nmb-minebea.com

01522500933

The reference code for this apprenticeship is VAC1000282743.

Apply now

Closes in 14 days (Friday 1 November at 11:59pm)

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