Customer Service/Administration Apprenticeship

Summary

Thompson Commercials Ltd specialise in new and used trucks, tractors, and vans, and are also the official dealers for Renault and Isuzu. They are now looking to recruit an administration apprentice to join their busy offices

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Friday 8.30am – 5pm
37 hours 30 minutes a week
Possible start date: Tuesday 28 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Sending and receiving emails
Photocopying, scanning, shredding, and filing documents
Answer phone calls and deal with inquiries and passing onto the relevant personnel.
Meeting and greeting visitors into the building.

Where you’ll work

Thompson Commercials Ltd Salvesen Way Clive Sullivan Way

Hull

HU3 4UQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade GCSE - grades 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

Thompson Group Ltd is a company born over the span of several decades. Their roots are in the cycle and motorcycle business established in the old East Riding of Yorkshire back in 1910 progressing to become Thompsons of Beverley. From 1973 to 1986 the company operated as a DAF Trucks franchise, changing to Renault Trucks in 1986. Thompson of Beverley went from strength to strength hosting many events at their premises and attending Driffield Show regularly, amongst other shows. Many of the customers we deal with today are old customers. We strive to build successful and lasting relationships with all of our customers, new and old.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000282692.

Apply now

Closes in 23 days (Tuesday 14 January at 11:59pm)

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