Apprentice Operations Support Planner

Summary

One of the largest providers of traffic management services, RTS delivers quality service to an array of clients. The client base covers all aspects of traffic management including consultancy, planning, drawing and delivery. Due to unparalleled growth, RTS is seeking to recruit aa Apprentice Operations Support Planner to join their team.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 8.30am - 5pm
40 hours a week
Possible start date: Monday 25 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Data input onto our bespoke IT system (REPS)
Liaising with clients to ensure the smooth running of jobs
Ensure quality standards are met
Collating information for reports
Electronic filing of correspondence
Answering phone calls, taking messages and connecting calls to internal departments
Dealing with operative’s rotas and annual leave
Allocation of operational workload
Booking hotels

Where you’ll work

60-64 Oswald Road

Scunthorpe

South Humberside

DN15 7PQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 apprenticeship standard:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
Attending weekly classes to achieve the Standard
Level 3 Business Administration qualification

Requirements

Essential qualifications

GCSE in:

English and Maths (grade GCSE - grades 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative

About this company

Road Traffic Solutions operational team is larger and more capable than ever and have some 150 people delivering traffic, people and site management. Every colleague is carefully selected and trained to the highest levels of expertise, then supported by frequent refreshes. By consistently investing in their team, they are able to deliver high quality services.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000282673.

Apply now

Closes in 28 days (Friday 15 November at 11:59pm)

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