Apprentice Business & Finance Administrator

Tax Assist Accountants

Mirfield, WF14 8BL

Closes in 9 days (Thursday 31 October at 11:59pm)

Posted on 17 October 2024

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Summary

We are looking for an apprentice to join our expanding accountancy practice located in Mirfield. Our work is varied and interesting and we provide a friendly, flexible, and proactive all year-round service to small businesses and individuals in the local area. No previous experience is required as full training will be given.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

The remuneration package will reflect that, commensurate with NMW for age, plus recognition of qualifications and relevant prior experience.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday; shifts TBC

37 hours a week

Possible start date

Thursday 7 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

THE ROLE

During your first few weeks, you will have a full induction to our firm, and training on all the systems that you will be using on a day-to-day basis. These include Office 365, and other relevent packages.

This is an extremely varied role in which you will need to have a flexible mindset and a willingness to learn and update your skillset regularly. We are a very technology-orientated firm, so our ideal candidate is someone who would enjoy engaging with new technologies in the accountancy sector and is committed to producing the high quality of data that such technologies require.

You will also undergo the basic training required of all staff members. This includes our telephony protocols, how to assist visitors, (those with appointments and walk-ins) and how to maintain client records.

Initially reporting to the Directors’ PA, your key duties will begin with:

  • Directing client enquiries on the phone/by email
  • Set up meetings and greet visitors
  • Scan client paperwork into digital document files
  • Update computer records

If you show an interest in accounting, you could learn about the preparation of financial accounts, interpretation of financial data and accounting and tax legislation. After completing this apprenticeship, progression then may be towards the AAT apprenticeship.

Where you’ll work

77 Huddersfield Road

Mirfield

WF14 8BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Overview of Customer Service Practitioner Level 2 Apprenticeship Standard.

    The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

    Your core responsibility will be to provide a high-quality service to customers.

    The standard covers the following:

    Knowledge

    • Knowing your customers
    • Understanding the organisation
    • Meeting regulations and legislation
    • Systems and resources
    • Your role and responsibility
    • Customer experience
    • Product and service knowledge 

    Skills

    • Influencing skills
    • Communication
    • Interpersonal skills
    • Personal organisation
    • Dealing with customer conflict and challenge 

    Behaviours / Attitude

    • Developing self
    • Being open to feedback
    • Team working
    • Equality – treating all customers as individuals
    • Presentation – dress code, professional language
    • “Right first time” 

    You will complete an End Point Assessment this will involve the following:

    • Showcase/Portfolio
    • Interview
    • Practical Observation
    • Professional discussion

    You are given one day per week as time off to study; you will attend Kirklees College in Huddersfield to attend classes face to face and via teams to complete work for your apprenticeship.

    The study day is a Wednesday.

    More training information

    You must have a friendly, approachable, professional “can do” attitude and be able to take on training of new systems or processes.

    No prior experience of bookkeeping, accounting or taxation services is necessary, although an interest in these fields would be an advantage.

    Requirements

    Essential qualifications

    GCSE in:

    • Maths and English (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Team working
    • Initiative
    • Good attendance
    • Good timekeeping

    Other requirements

    Contact Nichola Barnes on 01484 437054 or mobile 07788390025 to discuss. If you are currently studying Level 2 AAT, please apply.

    About this company

    TaxAssist Accountants can do more for you, your business and your family. Our local and personal services go way beyond tax and accounting to provide businesses and individuals with expert advice, all from under one roof. Our accountants provide bespoke, jargon free, professional advice to help you fulfil your ambitions and also save you time and money. Our friendly team welcome you to attend a free initial meeting to discuss your circumstances and understand your goals. Our experienced accountants are here to do more for you through a range of services including; Business Accounting Tax Returns Tax Planning Bookkeeping VAT Returns Payroll Advice for growing business Financial Planning - pensions and investments, mortgages and protection We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are. Our upfront, competitive fees mean you will be confident that you are getting the best value advice, with no hidden surprises. Some of the clients we work with include: Individual taxpayers Sole traders Limited company directors Partnerships Property Landlords Contractors And many more

    https://www.taxassist.co.uk/accountants/mirfield/about-us/about-taxassist-accountants (opens in new tab)

    Company benefits

    Holiday: 20 days plus bank holidays + day for birthday Company pension scheme EAP scheme - An Employee Assistance Programme.

    After this apprenticeship

    Opportunity to advance your career in your chosen field through the apprenticeship system, after successful completion of a three-month probation period.  We are an ICAEW and ACCA approved training firm and offer a range of training routes in accountancy, tax, payroll and business administration.

    Ask a question

    The contact for this apprenticeship is:

    KIRKLEES COLLEGE

    Nichola Barnes

    apprenticeships@kirkleescollege.ac.uk

    01484437054

    The reference code for this apprenticeship is VAC1000282631.

    Apply now

    Closes in 9 days (Thursday 31 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.