Customer Service Assistant Apprentice

Summary

If you have an interest in cars and want to be a very customer facing member of staff, this is a very suitable apprenticeship for you.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8am to 5pm
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To speak to customers taking details
To book vehicles in and eventually learn to price vehicles up for repair
To stock take items in the garage
To put away car parts for the vehicles due in
To tidy when needed
To ensure mechanics have jobsheets etc.
To create invoices for customers
To call customers and let them know on MOT fails or passes
Will need to learn about basic car maintenance and have a interest in cars

Where you’ll work

230 Lymington Road

Torquay

TQ1 4AR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training in the workplace:

Clear communication skills
Passionate about retail and customer service
Using IT systems to make phone calls, answer emails and book in to a diary
Learn about basic car repairs and maintenance
Administrative work
Collecting payments

College teaching (which you will attend at South Devon College one day per week):

Effective customer service
Supporting a customer service environment
Communicating using customer service language
Evaluating and improving your performance in a business environment
Managing a workload
Effective team working

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working

Other requirements

An interest in cars and be very customer facing is essential. You will want to learn about basic car repairs and maintenance.

About this company

With years of experience, we have earned an excellent reputation in the local area. We take pride in our unwavering commitment to providing our customers with a professional and efficient service. Our team values clear communication and strong customer relationships, ensuring that your needs are met every step of the way. We prioritise the highest quality of work to ensure your satisfaction.

https://www.acmgarage.co.uk/ (opens in new tab)

After this apprenticeship

On successful achievement of apprenticeship, the potential of a job opening in a customer service role.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Caroline Field

carolinefield@southdevon.ac.uk

The reference code for this apprenticeship is VAC1000282558.

Apply now

Closes on Sunday 1 December

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents